I arrived shortly around 5:15 for my 3 o'clock check in. There was a line about 5 deep to check in. There were 2 people at the desk but only one was working, a tall guy in Docker's and no name tag. As I am waiting, I here him tell the lady in front of me that her 2 bedroom (same as I have) isn't available, she is not happy, but leaves to come back later. I try to check in, and am told in a snotty tone "I am going to tell you the same thing as I did her, the 2 bedrooms are not clean yet, we had a few people check out today." This is 2 hours after check in and they can't get the rooms clean, hate to break it to them, but checking out is a normal part of their business they should be able to handle. So I asked him to please check. He calls housekeeping on the walkie-talkie, and she tells him that they only have one left to clean, 332. So he looks at me and says "Just come back in an hour." I point out the fact that if they only have one left to clean, that he was either lying to me or the lady in front of me, as he told two consecutive people that theirs was not clean. I had been on the road and had to cranky children. They did not offer any retribution, even though it was their issue, and did not appreciate the lack of concern from their front staff personnel, it may be isolated to this person, but I will not stay here on my return trips. I called the staybridge and got a rate only $10 more than Hawthorn for a very nice 2 bedroom and a polite staff and they will get my business on all future visits.
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- Also Known As:
- Gatehouse Suites Grand Rapids East Hotel Grand Rapids
- Residence Inn Grand Rapids
- Grand Rapids Residence Inn