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“Comfortable Stay- Older Hotel” 4 of 5 stars
Review of Hawthorn Suites Grand Rapids

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Hawthorn Suites Grand Rapids
3.0 of 5 Hotel   |   2701 East Beltline Avenue SE, Grand Rapids, MI 49546   |  
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Ranked #31 of 52 hotels in Grand Rapids
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Comfortable Stay- Older Hotel”
4 of 5 stars Reviewed September 5, 2012

As with a previous reviewer we were staying here waiting to close on a new home. Hotel could use some updates. We also had cracked drywall, and agree the outside stairs need to be redone (it looks like they may be doing some of them). But our stay has been great so far. Very clean. Staff very friendly and helpful. They will clean your room every day, but since we are here for 2 weeks, I don't like that much intrusion. I just let them know when they stop each day if there is anything I need (fresh towels, dishwasher soap etc.) Onsite coin operated laundry. Very pleased with the experience so far.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather A, Director of Sales at Hawthorn Suites Grand Rapids, responded to this review, November 27, 2012
I am glad that you enjoyed stay here at Hawthorn Suites in Grand Rapids, MI. Since we took over Gatehouse Suites not too long ago, we have already begun the renovations. I hope that you come back to visit us to see all that we have done.
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185 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Rockford, Michigan, USA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 20, 2012

We were moving back to the Grand Rapids area and needed a hotel to stay in until we closed on our home in the GR area. We searched and searched for hotels and there were very few with rooms available so we ended up with the Gatehouse Suites. Having lived out of state for 4 years we did not know what to expect when we booked this hotel. It did not impress us at all. You can definitely tell it is an older hotel by the looks of it. It was not unclean or unsanitary, it just looked very old and outdated. It was also pretty run down inside and out. The rooms had minor flaws, cracks in the drywall, carpet ripped, etc. The outside stairs and porch area were definitely not kept up. They looked very bad. Not the end of the world, but it did look pretty bad. We had a 2 story unit as we had kids and the set up was ok with the kids upstairs and our separate bedroom downstairs. This hotel is in a good location in Grand Rapids. You can walk right to the mall and there are plenty of dining options nearby. We did eat at the complimentary dinner one night and it was actually rather good. I believe it was brought in by one of the italian restaraunts nearby. So no this is not the worst hotel in the world by any means, but it definitely did not impress us one bit. If the hotel had a major facelift inside and out then I think it would improve things tremendously. I wouldn't recommend the hotel in the state that it is in at this time.
If you have already booked this hotel then just know that it is in a good area and you will be safe, it's just the cosmetic stuff that is a big turnoff.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GatehouseSuitesGR, General Manager at Hawthorn Suites Grand Rapids, responded to this review, August 25, 2012
Thank you for sharing your thoughts. Your feedback will be shared with our staff and management company to help us continue to improve. We are glad to hear you enjoyed your clean suite, complimentary dinner and area attractions within walking distance!
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Atlanta, Georgia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 27, 2012

We visited Gatehouse Suites for a convention. We had 25 people staying onsite and when we arrived I was a bit put off by the rundown exterior. However, upon entry of our room I was pleasantly suprised by the cleanliness of the room. I usually wear stockings on my feet when staying in hotels and nearly every hotel leaves my socks dirty. My socks did not look soiled after walking around the room all day! While the furnishings and decor may be a little dated our stay was fantastic. The staff went out of their way to accommodate us from bring us an air mattress, as we had more people than there were beds, to allowing all of us to use their breakfast room on two occasions for gatherings. I travel to Grand Rapids a couple of times a year on business and I will definitely make Gatehouse Suites my hotel of choice. Way to go!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GatehouseSuitesGR, General Manager at Hawthorn Suites Grand Rapids, responded to this review, August 7, 2012
We are thrilled to hear about your enjoyable stay while in Grand Rapids! We have an excellent housekeeping staff who work very hard to keep our rooms clean and comfortable. We hope to have you as our guest again and appreciate you feedback!
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Traverse City, Michigan
1 review
4 of 5 stars Reviewed July 17, 2012

I recently stayed at the Gatehouse Suites in Grand Rapids. I was very pleased with my stay. The hotel and room were very clean and the staff was very helpful and friendly. If i ever need accommodations in this area again I will choose the Gatehouse again.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GatehouseSuitesGR, General Manager at Hawthorn Suites Grand Rapids, responded to this review, July 25, 2012
Thank you so much for sharing your wonderful experience with other travelers. We are glad you enjoyed your stay with us and we look forward to having you as our guest again!
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Superior, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 15, 2012

The help at the desk were wonderful. The service throughout our stay was wonderful. The food was great. What more can I say? The price was great. If we needed something done they immediately saw to our needs.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hawthorn Suites Grand Rapids, responded to this review, July 16, 2012
Thank you for taking the time to provide Trip Advisor with feedback from your recent stay in Grand Rapids. On behalf of the entire staff I would like to say thank you! We take great pride in providing you with any information you need along with clean and comfortable accommodations! We hope you had a great time at the convention and look forward to seeing you again!
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2012 via mobile

We were able to get away for a week to visit our daughter and stayed at the Gatehouse suites. Very nice accommodations. Staff was great ...friendly and gave us lots of ideas and directions for stuff to do. Continental breakfast was served early each morning so we could get in and get on with our day. Their location was great...next to the mall, and right on the corner of 28th and East Beltline so we could get where we needed quickly. Loved the kitchen in the room, and using the pool to cool off in the evening. We will definitely stay there the next time we visit Grand Rapids.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hawthorn Suites Grand Rapids, responded to this review, July 16, 2012
Thank you for taking the time to review your most recent stay! We appreciate the feedback that you shared regarding how much you enjoyed our breakfast, convenient location, pool, and full kitchens! We love to make our guests feel right at home! We look forward to serving you in the near future!
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Chicago
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2012

My room was clean and comfortable, but the place has a bit of a run down feel. The grounds are not being taken care of, the fencing is starting to fall apart and the wooden stairways are in need of repair. The tub never drained after a quick shower, and the front door didn't close right. Hopefully the new owner will fix things up a bit.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hawthorn Suites Grand Rapids, responded to this review, July 11, 2012
Thank you for sharing your thoughts. We appreciate your feedback as it allows us to constantly improve on our levels of service and accommodations. We are glad you enjoyed your clean comfortable room during your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites Grand Rapids

Also Known As:
Gatehouse Suites Grand Rapids East Hotel Grand Rapids
Gatehouse Suites Grand Rapids East Hotel
Residence Inn Grand Rapids
Grand Rapids Residence Inn
Address: 2701 East Beltline Avenue SE, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites Grand Rapids 3*
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