We had made reservations at this hotel to stay the evening before my Mother-in-law's surgery the following morning. After a long drive in freezing rain on terrible roads we arrived only to be turned away because I did not have a credit card. I informed the person at the front desk I wanted to pay with cash but was told I still needed a credit card. Or I could pay with cash upon departure if I gave them a $250 deposit, which would be refunded by mailing me a check within seven days. We were on a tight budget as we are not wealthy and traveled quite a distance to bring my elderly Mother-in-law for her surgery. I was very humiliated and was treated like a criminal by the snooty staff. We were forced to stay in a dumpy motel and only got an hour or so of sleep because of the noise. Only to wake up to police cars and a "meat wagon" outside our room.
- Official Description (provided by the hotel):
- This 175 room full-service Holiday Inn, officially relaunched in December 2009. All guest rooms have 32" HDTVs, easy chair, large work desk. Rates include complimentary on site parking and wireless internet access. ... more less
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- Also Known As:
- Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
- Days Inn Grand Rapids
- Grand Rapids Days Inn