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“Don't judge a book by the cover!” 4 of 5 stars
Review of BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
2.0 of 5 Hotel   |   5500 28th Street SE, Grand Rapids, MI 49512-2052   |  
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Ranked #27 of 52 Hotels in Grand Rapids
Grabill, United States
1 review
“Don't judge a book by the cover!”
4 of 5 stars Reviewed October 28, 2013

Don't let the exterior fool you or even the somewhat outdated hallways because the rooms are quite nice, nicely decorated, very comfortable bed, good water pressure. Very clean, very quiet, nice pool, good price! Overall if we are in the area we will stay again for sure!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    82
    54
    37
    28
    17
See reviews for
76
55
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
chicago
Top Contributor
90 reviews 90 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed October 21, 2013 via mobile

Positives... Clean room comfortable bed. Negatives toilet was broken, in room fridge did not work, tv remote worked when it wanted to. This hotel must have changed over from other brands in the past. Modifications very cheesy!! I complained on checkout of these issues just to advise and not even a sorry for the inconvenience. Makes me question the brand

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed October 14, 2013 via mobile

Excellent hotel!! My wife and I stayed one night celebrating our Anniversary. The only problem that we found was that the shower next to the sauna needed to be cleaned, it clearly wasn't cleaned everyday. That being said, our room was great and the service was excellent!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greendale
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

Stayed in conveniently located (28th St) Best Western. Great quality as always. Saw many beautiful and interesting art works around the city as part of their art festival. Spent several hours in the GR Public Museum. Much to see and even do. Working carousel, too. (didn't ride!) Next day strolled for hours through the Frederik Meijer Gardens and Sculpture Park. Fantastic place! Even enjoyed the childrens' garden. Definitely a place for the whole family. As for food, there are too many choices for excellent dining. We like casual, so we tried the Founders Brewing Co. Unusual, but delicious combinations for sandwiches. Had a fantastic pizza at The Mitten Brewing Company. Only had two days in GR, so will have to return to see more.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
170 reviews 170 reviews
51 hotel reviews
Reviews in 78 cities Reviews in 78 cities
161 helpful votes 161 helpful votes
2 of 5 stars Reviewed October 3, 2013

I only stayed from 11 p.m. to 8 a.m. and even that was too long. The carpets should have been replaced years ago, the bathtub plug didn't work, the shampoo provided dried out my hair, there were only five hangers, the breakfast included "omelettes" which were strangely taco-shaped egg with Velveeta inside, I had to run the English muffin through the toaster three times to get it mildly toasted, and there were no bowls for the cereal or yogurt provided. That being said, the staff were pleasant - although we were given rooms that seemed to be as far as possible from the elevator (and it was not full), the bed & bedding were good enough, the rate was low ($80 taxes incl.) it is close to highways and there was a shuttle from the airport.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
2 of 5 stars Reviewed October 3, 2013

I reserved a room with two queen beds. The first thing I noticed was that the room smelled very strongly of perm solution. Then, I looked around thinking how cheap the room looked compared to how much I just spent. How can they charge so much for so little? Even the carpeting doesn't lay flat. The next problem I see is that the bathroom ceiling has very large patches of mold. When you look on the Best Western site, they only show you two reviews and they are both 5 star. Paid endorsements?

  • Stayed October 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
5 of 5 stars Reviewed October 2, 2013

I was not a guest of this hotel but I called to get information about a banquet room and Jessica was very nice and helpful and patient while answering my questions which is a plus!! im having a badd time finding places and everyone else at other hotels are very rude and tend to rush you off of the phone and she did not! Thank you!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 52 Hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western

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