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“Clean and Comfortable, but Nothing Special” 3 of 5 stars
Review of BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
2.0 of 5 Hotel   |   5500 28th Street SE, Grand Rapids, MI 49512-2052   |  
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Ranked #26 of 47 Hotels in Grand Rapids
Fort Collins, Colorado
Level Contributor
94 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Clean and Comfortable, but Nothing Special”
3 of 5 stars Reviewed September 30, 2013

My husband and I showed up at this hotel having had made a reservation only about an hour prior to our arrival. The young women at the front desk were very friendly and welcoming. Evening snacks were available; however, we did not partake. We had a room with two queen beds. The bed skirt on one of the beds was missing and, apparently, was being repaired. The room was clean and the beds were comfortable. There wasn't a lot of floor space, so opening luggage that wasn't on the luggage rack was difficult. We liked having the vanity separate from the toilet and tub so as not to have a foggy mirror. There was plenty of counter space near the sink; however, the only towel bar was near the tub. Although the hotel is on a highway, there is a sidewalk so it was easy to walk to restaurants, shopping and services. Breakfast was typical BW fare, with both hot and cold items.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Traveler rating
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    55
    34
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Hobart, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

We absolutely loves this hotel. The whole hotel was very clean. Our room was spacious and the king size bed was very comfortable. Breakfast was very good. We didn't eat the evening snack although it looked good. What can I say about the pool and hot tub?? It was super! We loved the deep pool and the water was perfect in both. Serena worked the front desk and was very helpful and friendly. We slept thru breakfast the second day and she recommend a place that was to die for. It was Wolfgang's OH MY GOSH was it good . I would also recommend if you want a great place for dinner is Smokey Bones just about half a mile up the road!! We are already planning our next trip up there with our teenage daughter! Thanks for the great stay!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, September 25, 2013
Dear Tami S,
Thank you for staying at our hotel for your anniversary and for your kind words about the hotel. I am so glad that you enjoyed your stay and Wolfgang's. That place is awesome! I hope to see you back here again on your next visit. Call us any time at (616)949-8400 and we will be happy to have you back again.
Sincerely,
Cyrena Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

Where to begin. Upon entering lobby I was impressed with the cleanliness. Everybody at the front desk is awesome. Check in is quick and painless only took a couple minutes. The room was very clean and well appointed. Has microwave, fridge and hair dryer. If your clothes get wrinkled in your suitcase the room also has an iron and ironing board. Nice flat screen television although more channels are needed. Breakfast is awesome with a wide variety of food. Breakfast is at 6 but a little improvement needed in having everything out by six.I also like that they have an evening snack which I call my dinner. Those two things eases my food budget as I am always on the road for work.I give this Best Western two thumbs up.

Stayed September 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, September 23, 2013
Dear Michael,
Thank you for writing such a nice review about our property! It is so nice to have you when you come here on your route to Grand Rapids! Thank you also for the feedback about breakfast. I will talk with my breakfast person and ensure that we get those issues fixed.
Sincerely,
Cyrena Johnson
General Manager
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Titusville, Florida
2 reviews
3 of 5 stars Reviewed September 11, 2013

We've stayed at the Best Western Hospitality Suites, 28th St. SE, Grand Rapids in 2009 and were very pleased. So, our expectations were high. We were disappointed with many things during our stay. The room air conditioner in the double bed room was noisy and drafty, especially when you slept in the bed closest to it. A positive note, the beds were quite comfortable. We also stayed in a suite one night only, THANKFULLY. The sofa bed was terribly uncomfortable. When we called before booking, the staff said they were "very comfortable." Only one of the 2 hairdryers worked and not very well, and there was only one remote for the 2 TV's. The breakfast bar was larger than most hotels offer, which was a plus. However, it would be nice to have more variety -- especially for guests who stay more than a few days. I think it is time for the hotel to upgrade!!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, September 23, 2013
Dear Guest,
Thank you for your honest feedback regarding our property. I am sorry that the room was not what you had expected, and I appreciate you letting us know so that we can try to ensure that it will not happen again with other guests. I would love to have you stay with us again and give us another chance to show you that we are a great hotel. Please call me personally at (616)949-8400 and I would be happy to make a reservation for you or answer any questions or concerns that you might have. I hope to see you again when you are in the Grand Rapids area.
Sincerely,
Cyrena Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Detroit Area, MI
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed September 8, 2013

The hotel itself is nice if very typical. It is not a resort, but it is clean and well located.

The thing that makes it a favorite for us is the location at the intersection of an expressway and 28th Street. The hotel is away from the Grand Rapids congestion and yet the expressway keeps you minutes from downtown. The same expressway goes directly to several small towns along the Lake Michigan coast that are favorites with tourists.

If you want to stay there for a while, 28th Street is one of the primary shopping areas near Grand Rapids. Within a short distance, there is a large shopping mall as well as numerous strip malls. There are also quite a few nice places to eat within minutes of the hotel.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, September 23, 2013
Dear Guest,
Thank you for your response and for the recommendations. We are working to be the best place in Grand Rapids to stay with our amenities, location, and price. Comments on Trip Advisor are one of the best ways that we can see what our guests like and do not like about the hotel. Thank you for you feedback. We would love to have you back any time.
Sincerely,
Cyrena Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 31, 2013

For years I have visited the Grand Rapids area and stayed at various motels. This recently opened Best Western Hospitality Hotel & Suites is perfectly located right off I-96, with easy access both to downtown Grand Rapids and to the Gerald Ford Airport.

The building itself cleverly wraps around a generously large swimming pool and spa. It has at least three wings, easy walk to the Lobby. Breakfast is still heavy on the carbs, but I was happy with fruit and youghust - each to his own.

The staff were sharp and helpful. I had to smile that they still retained a sense of pride in their new hotel, a trait visitors should experience: it makes arriving and leaving a pleasant experience.

Everything worked, WiFi reception was good and parking plentiful.

Highly recommend this Best Western Hospitality Hotel & Suites for a most pleasant stay!

Stayed July 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curaçao
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed August 25, 2013

Hotel is nicely located with plenty of restaurants around. Beds are ok. The breakfast nice as usual for BW hotels. Friendly check in staff. The bedsheets were not changed after the guest before us left, when going to bed and opening the sheets we found human hair (fr legs etc) between the sheets. After calling the front desk fresh sheets were brought, but we had to change them ourself. The parking space in front of our room was blocked by a big semi, blocking 12 spaces. There were bottle caps on the desk and under the desk, which left us to think the room was not cleaned. With these flaws gone this is an excellent hotel.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, August 28, 2013
Dear Guest,
Thank you for bringing this issue to my attention! It is never acceptable for the bed sheets not to be changed in between guests. Never. I have new housekeepers here, and we mark the sheets before they change them to see if they are changing the sheets each time. This is a program that we do with new housekeepers to ensure that they are changing all of the sheets. We have reinstated this program with the new housekeepers in order to ensure that this does not happen to another guest. I am so sorry that this happened to you. My housekeeping manager and I are working to keep them understanding the importance of changing every linen, every time.
I appreciate your comments because they help us to know what is going on in the hotel and what needs to be done to improve it. I would love to have you stay with us again next time you are in Grand Rapids. Please give me a call personally and I would love to help you.
Best Travels to You!
-Cyrena Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 47 Hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western

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