I slept well here -- the pillow-top queen-sized bed was wonderful! And the location of this Best Western, immediately off I-96, made it a convenient stopping place during a longer trip. However, my welcome last night was tepid. "Beth" was on the phone when I arrived, taking care of something for another guest, but doing absolutely nothing to recognize my presence. This is a pet peeve of mine. Then after taking a long time to find my reservation on the computer, she produced a sheet for me to sign saying that I agreed to a specified rate -- with no rate specified. Looking over her shoulder to the office behind the desk I could see the board for an employee recognition program, with the various staff listed by name. Beth, I was not surprised to see, was not in the top five. She wasn't rude, exactly, but my satisfaction with the exchange did not seem to be a top priority of hers.
Then as I made my way to the room I was a little discouraged by a generally tired air to the place. In lots of little ways it showed the wear and tear of heavy use. Nothing disastrously bad, but lacking in freshness.
Once in the room, the wi-fi came up readily, and there was a good-sized flat screen TV. And as I mentioned at the beginning, the bed was wonderful. But there was a cabinet housing a refrigerator and microwave, the cabinet supplied with doors so you could close up like an old TV cabinet, yet you couldn't close the doors. Worse, the room was dark. Even with all the lamps on it just never seemed bright.
So putting it all together, this wasn't a disastrous stay by any means, particularly as I had found a good rate. But if on another late night I find myself passing through Grand Rapids again, I wouldn't hurry back here.
- Official Description (provided by the hotel):
- Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more less
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- Also Known As:
- Best Western Hospitality Hotel Grand Rapids
- Best Western Hospitality Hotel And Suites
- Best Western Grand Rapids
- Grand Rapids Best Western