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“visit to friends” 4 of 5 stars
Review of BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
2.0 of 5 Hotel   |   5500 28th Street SE, Grand Rapids, MI 49512-2052   |  
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Ranked #27 of 51 Hotels in Grand Rapids
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225 reviews from our community

Traveler rating
    84
    54
    39
    30
    18
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013 via mobile

Great place, great price, great breakfast.

Not noisy, pool was very clean. Hostess at desk were very polite and knew what they were doing.

Thank you best western
Also i signed up for the rewards card. That should help for future stays

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, April 1, 2013
Thank you so much for your review and kind words! We truly do love working with our guests and making them feel welcome and at home.
As a Best Western rewards member you will start earning points for every dollar you spend at any Best Western, which can then be exchanged for things such as free nights, or gift cards. There are also other perks, we pick a Best Western rewards member every day for our Guest of the Day who receives 500 additional points, a room upgrade and breakfast in bed. Maybe the next time you stay with us you will be choosen!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

We are local our family comes here to swim and get away from home for the night this is our favorite spot. Price for 5 people you can't beat the price( we called around). The breakfast is good also my kids love the do it your self waffle maker.

Stayed March 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, April 1, 2013
Thank you for your review! I'm so glad that your family enjoyed their stay with us! Our pool is the largest in the area (something we often brag about). We are adding more to our breakfast, including strawberry and whipped topping for waffles. we hope to see you again next time you need a night away!
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A TripAdvisor Member
4 of 5 stars Reviewed March 28, 2013

We use this hotel, when we have early flights out of Ford airport. We live 65 miles outside the Grand Rapids area. Always clean rooms, eay checkin and check out, good breakfast. Never any issues. I always use Best Western when it is a viable option in my travels.

Stayed March 2013, traveled solo

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, April 1, 2013
Thank you for your review! Being so close to the airport we get a lot of travelers who like to take advantage of our Sleep and Fly rate, which gives them the opportunity to be shuttled to and from the airport and leave their car without having to pay the parking fees at the airport.
We hope to see you again the next time you are traveling.
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Top Contributor
54 reviews 54 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 27, 2013 via mobile

Great clean room with newer furnishings and great amenities made me feel like I was staying in a much more expensive hotel. The room came with a refrigerator, microwave and coffee maker. Full free breakfast in the morning was included. Bed was very comfortable bad great pillows made my nights sleep very comfortable. A large indoor pool, exercise room and HOT hot tub made the rest of my stay very comfortable. The large flat screen TV was a nice finishing touch. Hotel is in a great spot also, just off I-196 as you come into Grand Rapids from the east. It is also close to several restaurants and a large Meijer supermarket across the street. I will stay here again next time I'm in town.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, April 1, 2013
I'm so happy that you enjoyed your stay at the BEST WESTERN! We have many great amenities that our guests can take advantage of, and quite a few are new; including the 42" flat screen TVs and the matteresses.
Thank you for your kind words! We look forward to seeing you again the next time you are in Grand Rapids!
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Grand Rapids, Michigan, Usa
1 review
5 of 5 stars Reviewed March 8, 2013

excellent service, very clean room, comfortable bed. Will come back again. the location is perfect right off the highway easy access to stores and malls, very close to the airport, the bathroom was very clean.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, March 11, 2013
Thank you for your review of our hotel. With our location being right off of I-96 we have easy access to all attractions in Grand Rapids. Our location on 28th street also surrounds us with plenty to do, all within at least 2 miles. We do look forward to seeing you again!
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Waterford
1 review
4 of 5 stars Reviewed March 6, 2013

I have been to this hotel before and will return again in the future. The clean rooms and friendly staff make the stay very enjoyable. The breakfast is wonderful, however, the setting is limited. Very close to downtown Grand Rapids.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael L, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review, March 7, 2013
Thank you for your review and your continued business! I will certainly share your kind words with my staff, as we absolutely love hearing when a guest has enjoyed their stay. We currently are making a few changes with our breakfast and adding a few more options such as flavored oatmeal instead of having regular, and also adding strawberries and whipped cream to our waffle station.
We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th Street SE, Grand Rapids, MI 49512-2052
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 51 Hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hospitality Hotel & Suites 2*
Number of rooms: 120
Official Description (provided by the hotel):
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western

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