My husband and I recently had our wedding reception at the Amway Grand Plaza and stayed in a suite for the evening. The customer service was terrible and I would not recommend staying here, especially on a special occasion. The staff failed to stock the refrigerator with refreshments two days in a row. After ordering a diet coke from room service, they informed us that it would take 35 minutes and no exceptions would be made (for the only bride having her reception in the hotel). At the end of the evening, I discovered my purse containing our hotel key was stolen. The front desk informed my new husband that we would be unable to obtain a new key unless we had a photo ID (which was in the stolen purse). My wedding dress, veil, updo, and status as the only bride in the hotel were not acceptable to the staff in proving my identity (it is against policy and no special exceptions would be made). We were escorted to our suite after 20 minutes of waiting in the lobby for a staff member to let us in our room. The staff member then needed to come into our room with us and check my husbands ID to verify his identity. When my mother came to get our gifts the following morning, the staff handed her a cart without the assistance of a bellman, leaving her to maneuver with a cart full of wedding gifts by herself. Overall, it was very embarrassing and I was disappointed at the lack of respect that the Amway staff gave to us. If you are looking for a high class hotel stay on your wedding day, please think twice before booking a room with the Amway.
- Also Known As:
- Amway Grand Plaza Rapids
- Hotel Amway Grand Plaza
- Official Description (provided by the hotel):
- When does the hotel become the destination? When the moment you walk through the door, you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more less
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