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“Amazing Hospitality” 5 of 5 stars
Review of Amway Grand Plaza Hotel

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Amway Grand Plaza Hotel
4.0 of 5 Hotel   |   187 Monroe NW, Grand Rapids, MI 49503   |  
Hotel website
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Hotel amenities
Ranked #4 of 48 Hotels in Grand Rapids
Certificate of Excellence 2014
GreenLeadersGold level
Newark, Delaware
Top Contributor
73 reviews 73 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
“Amazing Hospitality”
5 of 5 stars Reviewed April 11, 2014

Stayed here during the North Americsn Brass Band Association Championships. I was given a room in the newer "tower" side of the hotel which was a handicapped room. There was also some construction/renovation going on in that part of the building, which was interfering with my afternoon nap. I asked to be moved to a different room, so they moved me to a BEAUTIFUL room in the historic side of the hotel and were incredibly nice about it.

Stayed April 2014, traveled solo
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725 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Swartz Creek, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 4, 2014 via mobile

We really enjoyed our stay at the Amway. The view from our room was beautiful. The room was clean and beautiful. I loved the large bath sheets and the beds were extremely comfortable. The staff were all very friendly and helpful. It is conveniently located, with plenty of things to do nearby. I would definitely stay again.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clinton Township
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 2, 2014

Visited Grand Rapids for a conference with 3 colleagues... the front desk staff was very accommodating to our request to be given rooms on 1 floor. I did not get a king bed but was given a corner room... I love a lot of windows... Choose the tower side if you prefer a more modern decor. It was a very quiet night... Love coffee so having Starbucks onsite was a plus. Everyone I dealt with from front desk, bellhop, valet staff, to doorman all were so kind and friendly.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you for staying with us while you were visiting Grand Rapids! I am glad that you enjoyed our Starbucks, and the beautiful views from our corner Tower Rooms. Thank you for taking note of our tremendous staff - we are fortunate enough to have such wonderful staff members. We look forward to seeing you again soon!

At your service,

Carrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
5 of 5 stars Reviewed April 2, 2014

I love this place, came here for a competition from my high school. Wasn't sure what to expect but I looked at photos prior to staying, needless to say it was a truly amazing stay. I had the classic room with one king bed. I came in and it was very clean and the bathroom was newly renovated and lovely accessories (of course shampoo) such as a shower cap and a needle kit. The bed was very comfy. The staff was also very sweet. Stayed the weekend (Fri-Sun) and didn't leave the hotel. Ate at the Cornucopia around 3 times. Had the Pesto Turkey Panini for lunch, as well as the Athens Pizza and Ham & Cheese Omelet croissant sandwich. They were made quickly, very fresh and it was all so delicious. It was also available to-go which was nice. Also, there was a nice Starbucks I went to 3 times. Needless to say very nice staff! The Lobby and chandeliers were just so beautiful, Only thing I can complain about is the wifi was not working well, it was a bit disappointing but I was on the 9th floor and I just had the best time ever!!! Thank You again <3

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, Michigan, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2014

I love the Amway Grand! whether it's pure pleasure or business, there's not another hotel like it. The wonderful smiling service, the food, the location in the heart of Grand Rapids...I would rather stay here than anywhere else! Pricey, but worth every penny! Visit during Art Prize for a real treat!

Room Tip: I love the older section's decor.
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Green Features: As with many hotels, there are towels and sheets options to reduce stress on the environment.
  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 29, 2014

I just want to say that every hotel manager in the buisness needs to stay one night in this hotel. The staff and owners really get it. The doors are quiet and you never know the staff are anywhere around your room. I want to thank Gil and Ryan on the 3rd shift team for everything. If you go to Grand Rapids treat yourself and stay at The Amway!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, June 4, 2014
Dear Valued Guest,

Thank you so much for taking note about of our tremendous staff - we are very fortunate to have such sincere and dedicated staff members. We are quite flattered by your very kind words. We look forward to having you again soon!

At your service,

Carrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 29, 2014

As an architect, I'm kinda prissy about cities and the cool-ness factor. GRAND RAPIDS IS VERY COOL. I had NO IDEA; Just go there, I cannot begin to tell you about all the things you will find. Also, go to the beaches, but avoid the towns. Surprisingly, you will have to pay for admittance so bring a charcoal grill , sneak in some local brew, and make a sunset night of it! The Amway was OK+ for my spouse's convention. Nice, quiet room. No perks- like coffee. Nice hotel in a great location. Best part was that our bellhop told me about the best islands for snorkeling/diving. Very nice people all around at the hotel. Again, I was WOWED with the city.

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza Hotel

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#2 Business Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
#3 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza Hotel 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door, you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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