My husband and I stayed at the hotel for a conference. Despite the fact there were a lot of people checking in at the same time, the staff was very efficient. The line moved quickly.
We stayed in the older part of the hotel but it didn't matter. Everything was beautifully decorated and very clean.
Our conference included breakfast and lunch. As soon as we entered the dining area, we were greeted with choice of juice and coffee. The staff was top notch. We had the same experience at lunch.
One huge plus was the free Wi Fi through out the hotel. We will definitely go back to explore more of Grand Rapids.