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“Grand Rapids is an amazing Midwest city!” 4 of 5 stars
Review of Amway Grand Plaza Hotel

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Amway Grand Plaza Hotel
4.0 of 5 Hotel   |   187 Monroe NW, Grand Rapids, MI 49503   |  
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Hotel amenities
Ranked #4 of 47 Hotels in Grand Rapids
Certificate of Excellence
GreenLeadersGold level
Fort Wayne, Indiana
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Grand Rapids is an amazing Midwest city!”
4 of 5 stars Reviewed November 10, 2012 via mobile

This hotel was restored in 1981 by the men who started the Amway corp. It also was the jump start to the revitalization of downtown Grand Rapids- which is a super cool 5 * mid sized city. This hotel is huge (over 500 rooms) & is divided into the historic section - Pantlind & the newer section- the Tower. The rooms were clean & very comfortable. Location was great - along the river (close to the fish ladder- worth checking out) & near Gerald Ford, Art & Public museums. It was close to eclectic, local restaurants & the convention centers. The downtown area is a beautiful mix of historic & new! Highly recommend the whole experience!

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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English first
Mt Morris
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 6, 2012

Stayed on a Sunday evening for a work event. The good news is that the staff I encountered were all incredibly friendly and helpful. Check in was a breeze, quick and friendly. Had a room on the old side "Pantiland" which i always find interesting as they have a lot of character. This room was a little smaller than the norm but was ok for the one night. Nice view of the city. And a plus was the bed was really comfortable.
The bad news is that there were no restaurants open in the hotel or area on a Sunday night. Not much open on Sunday evenings. The room next to me had room service at one point as I checked in around 3pm and it was there and still there in the morning.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you so much for staying with us, and for sharing this review! You'll be glad to know we have listened to feedback from you and other guests about the lack of dining options on Sunday evenings, and GP Sports is now open from 2 pm to 10 pm on Sundays. I am so glad you enjoyed our friendly and professional staff, and the historic charm of the Pantlind side of the hotel. We hope to host you when you are visiting Grand Rapids again!

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed one night with our family, before we went on to do some summer vacation things. We had a nice experience. We stayed in one the suites and thought they were very comfortable, the kids slept great. We all enjoyed the pool and the pool area. Grand Rapids is a nice town with lots of kid friendly activities within walking distance from the hotel.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for bringing your family to the Amway Grand Plaza, and for sharing this review of your experience! We are fortunate to be in a city with so much to do for those of all ages within walking distance - I hope you had a chance to visit the nearby museums and parks. Our pool area is also a great resource for family fun without having to step outside of the hotel. We look forward to hosting you and your family again soon!

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire, United States
Level Contributor
3 reviews
4 of 5 stars Reviewed November 5, 2012

I totally enjoyed my stay and the friendly service offered. It was convenient to the VanAndel Arena as well and with the skywalks I didn't have to go out in the rain at all :-). The beds were comfortable and the rooms spacious. I look forward to staying there again in the future and utilizing more of the amenities.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for staying with us when you attended an event at the Van Andel Arena! We know you have several hotel options downtown, and appreciate you choosing us. Thank you, as well, for sharing this review. The skywalk is so convenient, especially when it is raining or snowing! Fortunately guests can get to the arena, convention center, and other hotels and restaurants without ever going outside. We are glad you enjoyed and took note of this. Please stay with us again the next time you are visiting Grand Rapids!

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooksville, FL
Level Contributor
81 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

Stayed at Amway for our neice's wedding. The room was nice size with Aveda amenities. Housekeeping cleaned room early each day and delivered extra towels quickly when requested.

Every staff member was exceptionally pleasant and helpful.

Location is in the center of city, close to restarants and stores.

The bar/restaurant on 27th floor offers great biew of the city and spectacular sunsets.

Breakfast buffet in Benthams was nice with made to order omelettes.

Overall, a great place to stay in Grand Rapids.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for staying with us while you were in Grand Rapids, and for sharing this lovely review of your experience! I'm glad that you had a chance to dine both at Cygnus 27 and at Bentham's - each have great food and unique settings for our guests. I am so pleased to read that you enjoyed our exceptional and attentive staff. Our staff is our most valuable asset and their attention to detail and sincere hospitality is what makes a positive impression on guests like you! We hope that you will come back and see us next time you are in the area.

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 29, 2012

Our tower room was slightly dated for a hotel of this caliber but not too bad. Nice views of the city and the river. Very friendly service throughout the hotel. Grand Rapids is a nice town and this place is offers the amenities of a big city hotel.

Room Tip: Tower rooms are newer with better views and a little larger but a bit out of date. Original section...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids MI
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 28, 2012

We have stayed in a Tower suite before and really enjoyed the luxery the room offered, but that was years ago. It seems the rooms have not been refreshed since and are really showing their wear and tear. The bathroom in particular needs an overhaul, the toilet's oversized plumbing looks industrial, not upscale at all. The facet is a basic chrome 1980's faucet. The lighting by the elevators screams 1980. The bed was the highlight - very comfortable and the 2 flat screens were appreciated. But it's time to change the out of date drapes and valances, nicked up furniture and odd bathroom lighting. Service was professional and pleasant, but like other comments, I could hear hallway noise in the sitting area.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, November 9, 2012
Dear Valued Guest,

Thank you for staying with us, and for sharing this important feedback on the condition of the suite you stayed in. You'll be glad to know that we are beginning a renovation project on the tower side of the hotel to update the fixtures and decorating so that the rooms will be more comfortable and aesthetically pleasing. We invite you to come stay with us in the tower again when the project is complete! I have a feeling you'll be quite pleased. In the meantime, I will be sure that the Montana Tower Suite receives some immediate attention and that your concerns are addressed. We look forward to hosting you again soon.

At your service,

C. Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza Hotel

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza Hotel 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door, you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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