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“Nice, a great place to stay in the middle of Grand Rapids” 4 of 5 stars
Review of Amway Grand Plaza Hotel

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Amway Grand Plaza Hotel
4.0 of 5 Hotel   |   187 Monroe NW, Grand Rapids, MI 49503   |  
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Hotel amenities
Ranked #4 of 48 Hotels in Grand Rapids
Certificate of Excellence 2014
GreenLeadersGold level
Toledo, Ohio
Top Contributor
225 reviews 225 reviews
59 hotel reviews
Reviews in 90 cities Reviews in 90 cities
93 helpful votes 93 helpful votes
“Nice, a great place to stay in the middle of Grand Rapids”
4 of 5 stars Reviewed October 9, 2012

I love this city, and the Amway Grand Plaza Hotel is a centrally located for most anything you want to do downtown. This hotel has some very nicely decorated rooms, and the multitude of foyers and banquet rooms is great for entertaining or business meetings. The hotel staff has a "can-do" attitude. I lived in the city a number of years ago and this was my first time staying here. You can't do better in terms of a Michigan destination to hold a business meeting, weekend getaway, or overnight stay while driving through town.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, October 18, 2012
Dear Valued Guest,

Thank you for staying with us while you were returning to Grand Rapids for a visit, and for posting this phenomenal review! We are so honored that you noted the "can-do" attitude of our staff. While our hotel's rooms and facilities are beautiful, it is our dedicated and passionate staff that truly makes this hotel special. I can't believe this was your first time staying here, after having lived in the city! Sometimes you have to move away in order to have an excuse to enjoy a city's attractions. Please come back and visit us again soon!

At your service,

C. Smith
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725 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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English first
Southfield, Michigan
Top Contributor
361 reviews 361 reviews
59 hotel reviews
Reviews in 125 cities Reviews in 125 cities
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed October 7, 2012

We stayed at the Amway Grand Plaza Hotel for a convention. Valet parking was seamless. We were shown to our spotless corner room on an upper floor in the towers building. The view of the city twinkling at night was spectacular!
Room thermostat adjusted easily and kept us comfortable. The bathroom shower and tub area was roomy. The shower head was adjustable with good water pressure. Every day shower extras were replenished - soaps, shampoo, lotion, bonnet. The hair dryer was small but very powerful.
The bedding was exceptionally comfortable with many pillows. Extra blankets were stowed in the closet. Hotel service was consistently prompt, friendly and helpful.
Early morning coffee is served in the lobby before shops open. We sampled two on-site restaurants. They were very good. The location of the Amway Grand is within an easy walk of most of the city's terrific attractions.

Room Tip: Corner rooms in the tower offer a spectacular view.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 7, 2012

We stayed in room 564 this last weekend and were very disappointed. The walls were paper thin as we heard every noise from the room next to us from bathroom activities to every conversation they had. The bathroom door did not close properly , no water pressure in the shower , room very small , not what you would expect for over $200.00 a night. I do not know how this hotel got such a high rating as it sure does not deserve it.

Room Tip: Do not stay Here.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, October 18, 2012
Dear Valued Guest,

Thank you for choosing to stay with us and for taking the time to share your feedback with us. I apologize that your stay was not up to the high hospitality standards of which the hotel is so very proud. Thank you for providing your room number, as this will help us improve - we will have our engineering team examine the water pressure and sound issues you mentioned so that we can prevent these from taking place again. We hope that you will stay with us again sometime, and recommend that you request a room in the tower side of the hotel if noise is an important concern for you, as the rooms are newer and more insulated there. Thank you again for staying with us and for posting this review.

At your service,

C. Smith
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maryland
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 6, 2012

I was in town for 3 nights on business, my room was in the old section, 4th floor and my room overlooked a courtyard of sorts with a roof below - no view but no noise either, which was fantastic. I will request this room when I get back to GR. The walls and floors in this old building don't allow sound through easily, as this was by far the quietest hotel room I have ever experienced. The bedding and pillows were extremely comfortable and the room was extremely clean. The hotel has lots of fining options and the food I ate there was very good and reasonably priced. I don't give 5 stars easily, but this hotel deserves 5.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, October 18, 2012
Dear Valued Guest,

Thank you for choosing to stay at our hotel while you were in Grand Rapids on business, and for sharing about your experience. We are thrilled to read that you believe our hotel deserves five stars, and appreciate you giving us this excellent rating! We are also glad that you enjoyed the historic side of the hotel and that your room provided you not only with historic charm but also with a restful night's sleep. We look forward to hosting you again when you visit the city again.

At your service,

C. Smith
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Fenton, Michigan
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed October 3, 2012

This hotel has top notch service! Stayed on the 15th floor in a tower suite. This room had a gorgeous view of the river. Were there during Artprize and the art around the city really added to a spectacular time!

Room Tip: Stay in the tower. The older Pantlind part has a gorgeous lobby, but the views and rooms are better...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, October 18, 2012
Dear Valued Guest,

Thank you for staying with us during ArtPrize, and for taking the time to share this review! It is such a fantastic time of year to enjoy the city. I'm glad you enjoyed the view of the river from your tower room, and we hope to see you again sometime soon - and definitely again next year for ArtPrize!

At your service,

C. Smith
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 28, 2012

We stayed at the Amway Grand Plaza 2 weeks ago. We were in Grand Rapids (a really clean & jumping city) for a wedding. We loved staying in the older part of the hotel. Everyone was helpful and very friendly. ArtPrize was just being set up. What a great venue! Even though there seemed to be something going on downtown at all times, the room was very quiet. As in most cities, it was expensive and we did have to pay for parking. However, there is a walkway from the hotel to the parking garage. This was extremely helpful. The only downside was that we asked for a refrigerator. We were promised a refrigerator. We never got a refrigerator. I think we should have been told upfront that we would not get one. We had a cooler with us because we are following a special diet. Consequently the request.

Room Tip: Our room was on the 5th floor facing the front of the building. It was very quiet.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, October 4, 2012
Dear Valued Guest,

Thank you for choosing to stay with us while you were in Grand Rapids for a wedding, and for taking the time to share this review. I'm glad you appreciated the liveliness of our city and friendliness of our staff. I am so sorry that your refrigerator was not delivered. Refrigerators are standard in our rooms in the tower side of the hotel, but available for request on the Pantlind side of the hotel. Apparently there was some lapse in communication that caused yours to be missed, and for that please accept our sincerest apologies. I hope that you will stay with us again soon!

At your service,

C. Smith
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Indiana
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 27, 2012

Wow, this is a classy hotel. It was crazy busy the weekend we were there thanks to four weddings and ArtPrize. The lobby was a little crowded at check-in but the front desk and valet service was friendly and efficient. We stayed in the old part of the hotel and loved it - great carpets, chandeliers, and rooms. Breakfast at the cafe (Cornucopia) was really good. I wish we had scheduled more time to just be at the hotel...maybe next time.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie S, Manager at Amway Grand Plaza Hotel, responded to this review, October 3, 2012
Dear Valued Guest,

Thank you for choosing to stay with us and for sharing your review! ArtPrize and wedding season indeed make the hotel a busy place to be, but fortunately we have a wonderful staff who can handle it gracefully. Please do stay with us again and set aside some time to spend in the hotel! There can be something very luxurious and relaxing about just having everything you need in one place. We look forward to hosting you again soon!

At your service,

C. Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amway Grand Plaza Hotel

Address: 187 Monroe NW, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Grand Rapids
#2 Business Hotel in Grand Rapids
#2 Family Hotel in Grand Rapids
#2 Romantic Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Amway Grand Plaza Hotel 4*
Number of rooms: 682
Official Description (provided by the hotel):
When does the hotel become the destination? When the moment you walk through the door, you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination. ... more   less 
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Also Known As:
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza

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