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“Tops in Grand Rapids” 4 of 5 stars
Review of JW Marriott Hotel Grand Rapids

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JW Marriott Hotel Grand Rapids
4.0 of 5 Hotel   |   235 Louis Campau Prom, Grand Rapids, MI 49503   |  
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Ranked #3 of 51 Hotels in Grand Rapids
Scottsdale, Arizona
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Tops in Grand Rapids”
4 of 5 stars Reviewed 4 days ago NEW

As a top tier member in the Marriott program the JW in Grand Rapids, and frequent visitor to this Michigan city, in my opinion is probably the best hotel in GR. Great staff, location, comfortable and convenient. Very friendly customer service oriented personnel. Concierge lounge on the top floor is a great spot to relax. A bit more protein with beverages in the afternoon would be a plus. Breakfast is OUTSTANDING - great way to start the day. The #1 challenge and room for improvement with this hotel is what appears to be a design defect or perhaps they are trying to be too green with the pressure of the water in the service area. This is not new or confined to a particular room. The nuisance and inconvenience has been there since day one.

Green Features: Hotel is a Marriott which has the goal of being green, this hotel meets the policy.
  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave N, Manager at JW Marriott Hotel Grand Rapids, responded to this review, 2 days ago
Dear Mark C,

Thank you very much for joining us this past November, we are very grateful for the feedback about your stay. We strive to provide exceptional guest service so I am always pleased to hear when guests are happy with their stay. I have addressed your challenge and steps are being taken to remedy the situation. We look forward to hosting you again in the future.

At your service,

Dave N
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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English first
Wenatchee, Washington
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here while attending a convention and expo at the nearby convention center. The rooms are nice, the service is outstanding, and the location can't be beat. The hotel is connected to the Amway Hotel, the convention center, restaurants, and shops via a series of sky bridges. I realized after I left that I hadn't actually been outside since my arrival 3 days earlier.

One tip, though. Room service has a broader menu and is less expensive than the attached six1six restaurant.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave N, Manager at JW Marriott Hotel Grand Rapids, responded to this review, 2 days ago
Dear BPhillips149,

I am delighted to hear you had such a positive experience! The skywalk is such a nice resource, especially when staying during winter. With 13 restaurants, 3 hotels, the convention center, arena, and many of the offices downtown it certainly makes three days indoors possible! You'll have to come back and visit during a warmer season so you can experience the river walk and other areas of the city as well. Thank you very much for staying with us, we look forward to your return.

At your service,

Dave N
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am lifetime Platinum Elite with Marriott and I can honestly say this is amongst the top 10 Marriott properties I have stayed at.

Had a room on the 23rd Floor with a view of the Grand River and the GR Ford Presidential museum. Room was very modern and tastefully furnished. Same for the bathroom too.

Hotel has an excellent Bar and is connected to one of the better fine dining restaurants in the Area - Six One Six.

Hotel is also within walking distance of lots of brew pubs and good dining options.

If you have a car, the hotel has a covered parking garage and self parking is $19/ day.

Room #s 1,2,3,4 would be rooms with the water view on any of the floors... Higher the better

This would be the only property I would stay in whenever I am in the area in future.

Stayed December 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave N, Manager at JW Marriott Hotel Grand Rapids, responded to this review, 2 days ago
Dear Vipul K,

I am very pleased to hear that you think so highly of our hotel! You certainly had a great room, the westward view provides a beautiful view of the river and sunset. That view truly helps make the experience memorable. We strive to provide a quality product we can be proud of and are always happy to hear feedback from our guests. Thank you very much for your business, we look forward to having you back again soon.

At your service,

Dave N
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Since 2012 I've had a client in Grand Rapids and stay here when I'm in town. The hotel is clean and comfortable. The amenities are great and most of all, the staff is top notch. It's always nice to get be treated with such care and consistency when a place becomes like a home away from home. It's the special attention to detail and the genuine staff that makes this place so special. Whoever does the hiring and training should be commended. Great job! Always a delight to stay here.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave N, Manager at JW Marriott Hotel Grand Rapids, responded to this review, 2 days ago
Dear r_marz_913,

Thank you very much! We always strive to provide a home away from home and I am thrilled to hear that you have found one here in Grand Rapids. We look forward to having you back again soon.

At your service,

Dave N
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Creek, Michigan
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Another great stay at the JW..we had a wonderful meal at 616..even though I had to send my ny strip back because it wasn't rare! They cheerfully replaced it very quickly. Maid gave me extra bottles of water when I asked. All around just an excellent hotel.

Room Tip: Get a room with a river view
See more room tips
  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave N, Manager at JW Marriott Hotel Grand Rapids, responded to this review, 2 days ago
Dear TheIndulgentTraveler,

Thank you very much for staying with us and for your feedback! We take pride in making sure you are comfortable and well taken care of and appreciate the ability to serve you this past December. We look forward to hosting you again soon.

At your service,

Dave N
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

If you go to GRR for business, this hotel has everything you need. Restaurant is great, rooms are very clean, bathroom are exceptionally clean. The exercise room is great but the machines are a getting a little old. The front desk staff is very friendly and is there to help.
The Internet is blazing fast and you should have any issues with VPN or any other connections requiring a lot of bandwidth.

I had 1 issue with this hotel which was not addresses properly by the staff and this why my rating is 4 stars.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave N, Manager at JW Marriott Hotel Grand Rapids, responded to this review, 1 week ago
Dear Freq_trav_72

Thank you for staying with us this past November. I am very happy to hear you enjoyed your stay! We take pride in meeting the accommodations of business travelers and are thrilled to hear you liked the amenities offered. I hope you choose us again the next time you're in town!

At your service,

Dave N
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel a ton for work. Unfortunately, work never takes me to Grand Rapids because I would love to stay at the JW Marriott more often. It is an excellent Marriott property that offers first-class service all-around. If you are lucky enough to have concierge lounge access, stop by for breakfast, appetizers and/or desserts and to bask in the awesome service provided by Cleo. She's the best.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave N, Manager at JW Marriott Hotel Grand Rapids, responded to this review, 1 week ago
Dear ClorCl

I am so happy to hear that you love Grand Rapids! Thank you very much for staying with us and for your feedback. I will be sure to recognize Cleo on your behalf. We look forward to hosting you again the next time you're in town!

At your service,

Dave N
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Grand Rapids
#2 Business Hotel in Grand Rapids
#6 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel Grand Rapids 4*
Number of rooms: 336
Official Description (provided by the hotel):
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 
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Also Known As:
Jw Marriott Grand Rapids
Marriott Grand Rapids
Grand Rapids Marriott

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