We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great downtown hotel” 5 of 5 stars
Review of JW Marriott Hotel Grand Rapids

Save Saved
You added JW Marriott Hotel Grand Rapids to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
JW Marriott Hotel Grand Rapids
4.0 of 5 Hotel   |   235 Louis Campau Prom, Grand Rapids, MI 49503   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Earn Up To 25,000 Points
Ranked #2 of 52 Hotels in Grand Rapids
Detroit, Michigan
Top Contributor
105 reviews 105 reviews
26 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
“Great downtown hotel”
5 of 5 stars Reviewed July 9, 2013

Great hotel centrally located in downtown within walking distance of most downtown attractions (museums, arena, restaurants). Although it was summer, one can appreciate that the hotel is connected to several downtown buildings via elevated walkway for comfort in the winter. The hotel has a decent sized indoor pool and sauna area, along with a nice work out facility. The 1 bedroom suite was very large and and had two seperate living areas with desks, tvs, beds, etc. The bathroom was large an included a jacuzzi tub and seperate shower. The concierge lounge was a bit basic and undersized for the hotel. The crowd easily overwhelmed the place for breakfast. However, the breakfast foods, coffee machine and staff were all great. The hotel staff was very helpful and friendly and were willing to go the extra mile on requests. The hotel bar was a bit on the small side and the drinks were pretty pricey for what you got, but not completely out of line for a downtown hotel. My family of 5 had a very enjoyable 6 night stay at the hotel. Plenty of room and access to local attractions and dining.

Room Tip: Water view is better than city view and a suite is very nice if you swing it. Access to the concier...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

526 reviews from our community

Traveler rating
    382
    101
    21
    14
    8
See reviews for
94
166
23
159
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 9, 2013

We were not disappointed with the quality of the room. It had a high level of materials and bedding. The staff was friendly and willing, as befits a high-level chain. At the restaurant, we found the staff friendly and the food well prepared. The prices charged at the restaurant for the buffet breakfast and lunch were reasonable. The Wi-Fi connection was free.

On the other side, the rooms were not overly large, but certainly adequate. The bath was smallish and odd shaped, with only a single sink and no separate toilet. The bath had both a tub and separate shower. Our room overlooked the parking deck roof, not a pretty view. Our check-in receptionist declined an upgrade to a better view, even though we are Marriott members.

Room Tip: higher-priced rooms have a river view; otherwise city rooftops except at the highest floor.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jericho, New York
Top Contributor
70 reviews 70 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 8, 2013

Wonderful hotel, with extremely comfortable bed, and accomodating staff; had excellent breakfast buffet and parking included in our rate.-- only thing my 7 year old missed was no chocolate on the pillow, like at other JW Marriott's we stayed at

Room Tip: High floor , facing the river
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

We stayed on the 22nd floor in a concierge suite and loved it! Room was large and clean, beds were super comfy. We even had turn-down service! The view of the city from our room was just gorgeous! Although pricy I highly recommend this hotel!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perrysburg, Ohio
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 6, 2013

Lives up to everything a JW should be. The room was perfectly appointed, the concierge lounge was well done, and the staff was very friendly and professional. The outdoor lounge is beautiful as well. We visited for a quick getaway and would certainly stay here again.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Top Contributor
600 reviews 600 reviews
106 hotel reviews
Reviews in 163 cities Reviews in 163 cities
400 helpful votes 400 helpful votes
5 of 5 stars Reviewed July 5, 2013

This is an AWESOME hotel. Right along the river with a fantastic view and the rooms are amazing. The staff are SUPER friendly - very profession. A very nice experience. It was pretty nice for this Hilton guy!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

This hotel is urban chic. It is an extremely modern,clean,and service was great! The beds were extremely comfortable and drinks on the terrace were phenomenal! The hotel also has a very nice view and pool with two steam rooms and a hot tub. I would recommend this hotel to anyone!

Stayed July 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to JW Marriott Hotel Grand Rapids? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Grand Rapids

Address: 235 Louis Campau Prom, Grand Rapids, MI 49503
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Grand Rapids
#4 Business Hotel in Grand Rapids
#5 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Hotel Grand Rapids 4*
Official Description (provided by the hotel):
The JW Marriott Grand Rapids is everything you would expect and nothing you could have imagined. Situated in the heart of downtown Grand Rapids, Michigan, the JW Marriott Grand Rapids is meticulously designed for both business and pleasure. As the first JW Marriott hotel in the Midwest, the hotel offers 337 well-appointed, smoke-free rooms and suites on 23 posh floors. Each of which is outfitted with atypical amenities like a 37" plasma TV, as well as numerous other uncommon personal luxuries. From shareholder's meetings to lavish wedding receptions to intimate weekend getaways to The Spa, the JW raises the bar. In luxury. In service. In dining. In everything. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotels.com, Tingo, Odigeo, Travelocity, Priceline and Venere so you can book your JW Marriott Hotel Grand Rapids reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Grand Rapids
Marriott Grand Rapids
Grand Rapids Marriott

Owners: What's your side of the story?

If you own or manage JW Marriott Hotel Grand Rapids, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.