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“Great place to say, but breakfast staff unkind” 5 of 5 stars
Review of Hampton Inn & Suites Grand Rapids Airport / 28th St

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Hampton Inn & Suites Grand Rapids Airport / 28th St
2.5 of 5 Hotel   |   5200 28th St SE, Grand Rapids, MI 49512   |  
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Ranked #7 of 51 Hotels in Grand Rapids
Fort Wayne, United States
1 review
“Great place to say, but breakfast staff unkind”
5 of 5 stars Reviewed September 5, 2013

This was a great place to stay, but the breakfast staf was rather unkind. She was very impatient when asked if there was any more oatmeal. She said she already had made two batches and was not going to make anymore because it was closing to the end of breakfast. Then the front desk called down the cleaning crew to come it.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, September 30, 2013
Thank you for taking the time out to tell us about your stay at our property. I do apologize about how our breakfast staff treated you, and I ensure we will speak to her on this matter. We hope you will allow us to try again and come stay with us next time in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
    110
    69
    18
    7
    1
See reviews for
74
40
12
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
United States
1 review
4 of 5 stars Reviewed September 4, 2013

Great airport shuttle service and a very nice motel. The business center was very useful and no problems using the equipment. Clean beautiful rooms and a nice view. Complimentary breakfast was not very good and didn't offer much but would stay here again for business.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, September 30, 2013
We are happy to hear you were able to take advantage of our business center! I will make sure our housekeepers know you were pleased with the cleanliness of your room, something we strive for! Sorry, you did not enjoy our breakfast, hopefully next time you stay with us it will be more enjoyable. Thank you for taking the time out to tell us about your stay. Can't wait to see you next time!
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Seattle
Top Contributor
116 reviews 116 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 3, 2013

Last I reviewed this Hampton, I left out the most important part: Sara and her outstanding service made our stay extra special. She went out of her way for us and all our questions, as well as for others. When the hotel was full, she responded to a walk in by calling a close by property, instructing them to save their last available room, and told the person exactly how to get there quickly. She was completely honest with a small issue we had with a bright blinking light in the ceiling. Sara will shine wherever she works.

Room Tip: just ask Sara
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, September 8, 2013
Thank you for taking the extra time out to tell us about Sarah. I ensure she will see these comments. We try to help guests out in any way weather they are staying at our property or not. Hopefully we will see you the next time you are in Grand Rapids.
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Carmel, United States
1 review
4 of 5 stars Reviewed September 2, 2013

This was a nice, comfortable hotel. It was clean and spacious. There were many shopping and dining options surrounding the hotel. The breakfast was good as long as you have no food allergies. The beds were very comfortable and large.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGRAirport, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, September 8, 2013
Thank you for your review about your recent stay with us. We are happy to hear you enjoyed your stay. We take pride in having a nice clean room for all of our guests. Hope to see you the next time you are in the area!
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buffalo
Top Contributor
121 reviews 121 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed September 1, 2013

We recently stayed at this property while traveling through to Western Michigan. It was conveniently located off the highway. As previously mentioned, it is very difficult to find. If I had not read on this site how to find the hotel, we would have been lost in a Target parking lot! The entire experience was positive. The front desk staff were pleasant and professional; the room was nicely decorated and comfortable; and the complimentary breakfast was sufficient and staffed by a friendly female employee. The property was very standard Hampton Inn and that is a compliment. You always know what you will get for the dollars you spend. Thank you to the staff for maintaining a nice property and meeting Hampton Inn standards.

Room Tip: Look for the Target entrance, enter that drive, and veer left.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGRAirport, Front Office Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, September 8, 2013
Thank you for taking your time out to tell us about your recent stay with us. We have been working on getting proper signage for our facility on the main stretch of 28th st. So we do apologize about that inconvenience. We just finished remodeling out rooms so we are happy to hear you found them comfortable and decorative. Thank you for letting us know our staff, I ensure they will know about the great comments. Hope to see you again soon!
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Mason, United States
1 review
5 of 5 stars Reviewed August 28, 2013

The hotel was very modern in decorations but extremely comfortable! The beds were extremely comfortable and the staff was more than accommodating. I was more than satisfied with our stay and would definitely recommend.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahG884, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, August 30, 2013
Thank you for taking the time our to tell us about your recent stay with us. We are thrilled to hear you enjoyed our Cloud 9 Pillow top Serta mattresses. Thank you for recommending us, hope to see you again soon!
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1 review
5 of 5 stars Reviewed August 22, 2013

Hotel is clean and attractive. Rooms are quiet and comfortable. The staff is excellent. We have stayed here several times and have always had excellent service. The updates that were just completed were very good. Everything is fresh and attractive. We will stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahG884, Public Relations Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, August 30, 2013
Thank you for your response. We are pleased to hear you stay with us often and appreciate your loyalty to our facility. Our staff works hard to ensure clean and comfortable rooms, and are happy to hear you noticed! See you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Grand Rapids Airport / 28th St

Address: 5200 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Grand Rapids
#6 Romantic Hotel in Grand Rapids
#11 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Grand Rapids Airport / 28th St 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
We take the stress out of flying here at the Hampton Inn & Suites?? hotel in Grand Rapids-Airport/28th Street, MI. Just one-half mile from the Gerald R. Ford International Airport, it takes a mere five minutes to get to the terminal from our hotel. Grand Rapids itself lies just minutes away and offers a huge array of amenities and activities to please any business traveler or family on vacation. Within just a few miles of our hotel in Grand Rapids you'll find golf, bowling, shopping, an ice arena, horseback riding and many of the city's best-known businesses. ... more   less 
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Also Known As:
Hampton Inn & Suites Grand Rapids Airport / 28th St Hotel Grand Rapids
Hampton Inn And Suites Grand Rapids Airport / 28th St
Hampton Inn Grand Rapids
Grand Rapids Hampton Inn

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