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“Back again” 4 of 5 stars
Review of Hampton Inn & Suites Grand Rapids Airport / 28th St

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Hampton Inn & Suites Grand Rapids Airport / 28th St
2.5 of 5 Hotel   |   5200 28th St SE, Grand Rapids, MI 49512   |  
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Ranked #7 of 52 hotels in Grand Rapids
Columbus, Ohio
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Back again”
4 of 5 stars Reviewed November 13, 2012

Third stay at this hotel and all was well this time. Clean, staff was friendly. No complaints associated with this stay, will be back in a couple of months.I still think the hotel lacks in signage to be able to locate it . Target is super close, a nice mall down the street.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Northern Michigan
Top Contributor
127 reviews 127 reviews
18 hotel reviews
Reviews in 68 cities Reviews in 68 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 13, 2012

Stayed one night (Thursday) and had a decent experience. I agree that the hotel is a little hard to find as it's not on the main road, but rather, it's way behind a Target store in the middle of an open area next to a wetland. Overall it is quite close to a lot of restaurants and just a few miles from a mall. The hotel seems to be on the newer side so that's a plus. The beds are the typical Hampton Inn awesome!! I would stay here again. The only mild complaint I have is that the house keeping staff was a bit aggressive during my stay... they knocked on my door pretty early and I get the impression from talking to the employee that she wanted me out of the room as soon as possible so she could get in and start cleaning.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karmiel, Israel
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2012

I stayed for four nights at this hotel. It was located close to my business destination. The room was big but it was no fridge. The breakfast was good like in other Hapmpton Inn hotels. The staff was very friendly.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
66 reviews 66 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 21, 2012

Staff were outstanding. The view out our window of the lake/pond with hundreds of waterfowl floating around, was very pleasant and relaxing. The room was clean, and the breakfast was very nice. Beds and pillows made for a great sleep. Several staff members were very helpful, but we would like to specifically thank Sarah for her awesome job of doing everything she could to make sure we got a second room for a last minute added member of our travel party!

Room Tip: Ask for an East facing room for a view of the pond.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HamptonGRAirport, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, October 25, 2012
Thank you for the great comments about the hotel and staff. Sarah thanks you for the great comment about her as well.We cant wait to see you next time.
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Shelby
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 6, 2012

Stayed with a large group for a wedding, the staff was beyond amazing, they were all very friendly and helpful. Rooms were clean, beds were pretty comfortable too. I didnt get a chance to use the pool, if there was a pool, but breakfast was really good.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SpringHillGRAirport, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, October 18, 2012
Thank you for the great comments regarding your stay! We are happy to hear you had a wonderful time while staying with us. We look forward to serving you again in the future!
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Budapest, Hungary
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 2, 2012

Being a category 2 hotel I booked an award night there. Since it took very few rewards points I did not expect much, in fact I was afraid of the hotel. However there was nothing wrong with the hotel, very standard room, bed, breakfast etc. Altogether a middle of the road Hampton inn at very favorable terms.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillGRAirport, General Manager at Hampton Inn & Suites Grand Rapids Airport / 28th St, responded to this review, October 18, 2012
Thank you for the response regarding your recent stay. Your comments allow us to alway work on our service and product. We are happy to hear the value you received exceeded your expectations. We hope to see you again soon.
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Bolingbrook, Illinois
Top Contributor
101 reviews 101 reviews
33 hotel reviews
Reviews in 50 cities Reviews in 50 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 19, 2012

This is an updated Hampton Inn. People have said it's hard to find the hotel but if you turn like you are going to Target, at the stop sign before Target's parking lot turn left and go around until you see the small Hampton sign on left (1st left). Go left and you'll see it. It's next to Springhill suites behind to the left of Target.
The beds are comfortable and a little bit firmer pillows which was nice. Rooms fairly quiet though I use a noise machine. Room clean. Hotel very nice. Exercise room with treadmill, elliptical, and stepper.
Breakfast area ok but food out 1st morning and 2nd at 7:15am the eggs with ham and cheese were cool.
All in all otherwise a good experience.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Grand Rapids Airport / 28th St

Address: 5200 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Grand Rapids
#7 Family Hotel in Grand Rapids
#13 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Grand Rapids Airport / 28th St 2.5*
Official Description (provided by the hotel):
We take the stress out of flying here at the Hampton Inn & Suites?? hotel in Grand Rapids-Airport/28th Street, MI. Just one-half mile from the Gerald R. Ford International Airport, it takes a mere five minutes to get to the terminal from our hotel. Grand Rapids itself lies just minutes away and offers a huge array of amenities and activities to please any business traveler or family on vacation. Within just a few miles of our hotel in Grand Rapids you'll find golf, bowling, shopping, an ice arena, horseback riding and many of the city's best-known businesses. ... more   less 
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Also Known As:
Hampton Inn And Suites Grand Rapids Airport / 28th St
Hampton Inn & Suites Grand Rapids Airport / 28th St Hotel Grand Rapids
Hampton Inn Grand Rapids
Grand Rapids Hampton Inn

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