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“Clean, friendly and great location” 4 of 5 stars
Review of Country Inn & Suites Grand Rapids East

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Country Inn & Suites Grand Rapids East
2.5 of 5 Hotel   |   3251 Deposit Drive, Grand Rapids, MI 49546   |  
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Ranked #1 of 48 Hotels in Grand Rapids
Certificate of Excellence 2014
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Clean, friendly and great location”
4 of 5 stars Reviewed December 29, 2013 via mobile

Very nice stay. Friendly staff. We needed a 2:00 check out. They couldn't do that, that's the only reason this isn't higher. But we were able to get a 1:00 check out. Love the fresh cookies. The tub was small but the room was big.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites Grand Rapids East, responded to this review, December 30, 2013
Dear PeaceMother,

Thank you for reviewing our hotel on Trip Advisor. I appreciate your feedback on the late check out time. Noon is our normal check out time for departures. Because check in time is at 3pm, sometimes we're unable to schedule later check out time requests because of our availability and occupancy of the hotel. I apologize for the inconvenience, I'll talk with my staff about your comments. Thank you very much for your comments on the cookies! I know our breakfast attendants will love hearing you enjoyed them. If you're in the area again, we would be happy to have you back with us again!

Sincerely,

Ian Kirkwood
Front Office Manager
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407 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Grand Rapids
1 review
4 of 5 stars Reviewed December 21, 2013

Clean rooms and facility Friendly, courteous staff Breakfast was very good with a large selection of items Hot tub was too hot
Room was also warm and dry for sleeping
Easy checkout
I would stay here again

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites Grand Rapids East, responded to this review, December 29, 2013
Dear Debora,

Thank you for reviewing our hotel on Trip Advisor! I'll let our staff know of your nice kind comments.

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2013

My family and I traveled to Grand Rapids, MI for a winter wedding. 11 of us stayed at the hotel. Our party had children, they loved the pool and cookies! Nice breakfast and staff. The location worked out well. Fantastic trip!

The staff suggested Bagger Dave's, the food and drinks were wonderful.

The parking lot could have been plowed/shoveled a little better, but that seemed to be a trend throughout the City of Grand Rapids.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites Grand Rapids East, responded to this review, December 29, 2013
Dear tmlovejoy06,

Thank you very much for reviewing our hotel on Trip Advisor! I'm happy to hear you enjoyed Bagger Dave's. They have a great menu and I've always liked how you can build your own burger. Thank you very much for you feedback!

Sincerely,

Ian Kirkwood
Front Office Manager
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Bedford, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2013

I found this room online because my work Christmas party was in downtown Grand Rapids. By cab ride, it was only 10 minutes away. The staff was more than willing to help with anything needed, checked in on me by phone about 10 minutes after arrival to ensure the rooms were okay, and always friendly when passing by. Felt very safe and it was very clean. I have obsessive compulsive disorder and visited a few of the rooms that my coworkers were staying in and found them all to be very clean and well put together. I will definitely stay there next year too!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites Grand Rapids East, responded to this review, December 29, 2013
Dear Lindsey746,

Thank you very much for your nice kind comments! I'm glad we were able to accommodate you for the Christmas party! I hope we will see you again soon!

Sincerely,

Ian Kirkwood
Front Office Manager
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Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2013

I was visiting Grand Rapids for the first time, for my sister's wedding reception. This hotel was nearly perfect. The staff were very professional and friendly--every one of them from the front desk to the maid service. There were coffee and cookies in the lobby. The room was large, clean, and comfortable. The breakfast food was fine. Coffee was great. Breakfast was ok, not great. You should stay here.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites Grand Rapids East, responded to this review, December 29, 2013
Dear tucknorris,

Thank you very much for reviewing our property on Trip Advisor! I'm happy to hear you enjoyed your stay. I appreciate your comments very much. I'll let our staff know of your comments on the breakfast and coffee. Come back again soon!

Sincerely,

Ian Kirkwood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 1, 2013

I booked my travel plans on Oct 1st to make sure we got a good deal and a room. On the morning of travel Charyl called to confirm my reservation, glad she did I booked the wrong room type. She fixed it no problem. Apon check in the ooutside area was clean and inviting, the front lobby was warm and comfortable, clean and inviting as well. Debra checked me in with no problems, offered me the cookies and hot apple cidar. Our room was clean and very nice. Bathroom was clean, beds were comfortable. Had a problem with the tv in the master bedroom but that was an easy fix. Took the I kids swimming, the pool are was clean and refreshing. The kids loved it, plenty of towels. The game room was clean, the kids also like the military history on the wall. The elevators was fast and also clean. Later on that night I ordered pizza, they told me 21-31 MIN. after 40min Ian called the pizza place to find out what was going on, had a nice conversation with Ian, he is superb. The breakfast was hot a delicious, but the only thing I have a problem with is the bacon, why was it smashed into little peices, I like bacon stripes so do other people. Check out was a breeze Haley was very pleasant and asked how are stay was. The front staff was awesome. The housekeeping lady for our floor was awesome aswell. If you are planning a trip to GR, you have to stay here they make you feel at home.

Room Tip: Any room is a good room here.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites Grand Rapids East, responded to this review, December 5, 2013
Dear Doug,

Thank you very much for reviewing our hotel on Trip Advisor! I appreciate your nice kind comments on our staff! I'll let, Cheryl, Debra, and Haley know of your kind comments. I'll let my breakfast attendants know of your feedback as well. If you're in the area again Doug we would love to have you back!

Sincerely,

Ian Kirkwood
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

Our son attends nearby Calvin College and plays on their hockey team. We have tried several area hotels, but we feel that the accommodations, breakfast, and, friendly service all for a reasonable price make your hotel our first choice for the frequent visits that we will be making to the area. We wil definitely recommend your hotel to other hockey parents who travel to the games.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CX_GAMI, Front Office Manager at Country Inn & Suites Grand Rapids East, responded to this review, December 5, 2013
Dear Lynn,

Thank you very much for reviewing our hotel on Trip Advisor! I'm happy to hear you stayed with a hockey group at our hotel. We've had some great teams over the years. I hope we will see you next time your travel team comes to the area, Lynn!

Sincerely,

Ian Kirkwood
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Grand Rapids East

Address: 3251 Deposit Drive, Grand Rapids, MI 49546
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#1 Family Hotel in Grand Rapids
#3 Business Hotel in Grand Rapids
#3 Romantic Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites Grand Rapids East 2.5*
Number of rooms: 154
Official Description (provided by the hotel):
What is it like to Be Our Guest at the Country Inn & Suites Grand Rapids East? It's a family getaway, with all the comforts of home. It's feeling free to borrow a book from our library, sit by the fireplace, or relax in the whirlpool. It's a hot breakfast that is always free and friendly staff that is always ready to help. But most of all, it's feeling like a guest in our home. ... more   less 
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Also Known As:
Country Inn & Suites Grand Rapids East Hotel Grand Rapids
Country Inn And Suites Grand Rapids East
Country Inn Grand Rapids
Grand Rapids Country Inn

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