Due to blizzard hitting southwest Michigan my late night flight was delayed & getting home 35 miles from the airport via taxi was going to be problematic, so I decided to book a room at the airport Springhill Suites for the night & have a friend pick me up the next morning.
I made the reservation around 9pm eastern time while I was still at ORD waiting for the GRR flight. I mentioned my flight was due to arrive around 11:30pm (which actually became 12:30am), and asked about the airport shuttle. They said the shuttle doesn't run that late - but to call them when I arrived, as they have an arrangement with a taxi company where the taxi company will pick me up/take me to the SHS for free . I think the hotel shuttle runs from 5am-11pm, but not totally sure. Check the hotel website.
When I landed I called them & they said to give it 5 minutes, and then walk to the cab area outside & a cab would be waiting for me. As I exited the airport entrance, there was a stand for the taxis wand she directed me to the taxi. The SHS is a couple of miles from the airport; took very little time. I tipped the cab driver, as he helped me w/ all the luggage
Walked inside & FDC warmly welcomed me by name/how was the taxi. The FDC knew I was tired, and said to leave the bellcart in the hallway outside my room & she'd pick it up later/no need to bring it back down. Very nice of her.
My room was 335, which it turns out is a handicapped-accessible room. I didn't really realize it until the next morning, as I was really tired. I just thought wow - there's a lot of room in this room/really spacious. I was so tired when I got to the room that I thought there was a spa shelf in the tub, but it's actually a seat for someone to sit on & there were also grip bars in the tub & next to the toilet. Paul Mitchell toiletries.
It's the old style SHS room in terms of furnishings. At check-out the FDC mentioned they'll be renovating later this year.
Given how close to the airport & to the freeway the SHS was, I was pleasantly surprised that it was really quiet/no noise. Even the room fan was quiet, and the black-out curtains were effective.
The SHS is very close to the 28th Street/I-96 exit & behind a Target store. 28th Street has a lot of restaurants/bars, and there's a shopping mall close by.
I woke up in time to go to the free breakfast downstairs, which is probably typical of SHS breakfasts - oatmeal, eggs (scrambled & hard-boiled), sausage, shredded cheese to put on eggs, yogurts, waffles, juices, bread, bagels, etc. The main dining area was actually a pretty good size,
The dining area also had a bar, which is open from 5pm-11pm. There's also a terminal/printer set-up in one corner of the dining area, so if someone needs to use the internet or print their boarding passes they're able to do so.
While waiting for my friend to pick me up, I wandered around the ground floor & took a look at the health club (basic) & the pool (pool, hot tub & area w/ multiple tables/chairs). Both the pool & the hot tub had something I hadn't seen at a hotel before, which was a chair/lift device that would allow someone who was elderly or disabled a way to get into the pool/enjoy the water. The FDC said they were a recent installation.
Check-out was easy, and the FDC was quite friendly.
While this was a very short stay it was a good one. I'd recommend this property to others & if I ever have flight delays getting me home too late or don't want to drive in early morning for dawn flights, I'll definitely stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time out to give us your feedback. We are so happy that you were pleased with every aspect of your stay. We are due for renovations further on in the year. We will be remodeling our fitness center, lobby area, and breakfast. We are adding accent walls, new lamps and wallpaper to the rooms. I hope we will see you soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.