Our family of four stayed here for one night. I did some research prior to booking, we booked a 2 queen suite because the rooms have the partial wall separation - so we can read, watch tv once the kids go to bed. When my husband checked in we were given a handicap suite per my husband's acceptance - he thought it would be the same type of set up as what we booked. Unfortunately, this room was a typical hotel room without any type of wall separation from the bedroom area.
Once we got to the room, I was disappointed the room was not the same as what we booked (no separation). So I called the front desk and explained what I was looking for and wanted to know if we could have our original booking. She informed me that "none of the rooms have any separation from the bedroom area." In looking at the pictures on Trip Advisor and Marriott's web page that clearly is not the case. Not sure if she was a new employee or if I was intentionally lied to. If it were just my husband and I, it wouldn't have been a big deal but the separation is a positive to have when travelling with children.
The positives are that hotel is very clean, modern and updated. Bathroom toiletries were nicer than most hotels in this category. We're originally from the area and knew where it was so there was no issue in finding the property. As many have stated, it's located off 28th St. behind Target/Costco/Dick's. The hotel is very close to the airport, which makes it coonvenient for business travellers.
There is a small patio area to enjoy that overlooks wetlands for warmer months. The indoor pool was the smallest pool I've ever seen at a hotel but the kids still enjoyed it! The fitness center was good with decent equipment. No issues with the WIFI as my husband was able to get a lot of work done. We enjoyed a few Founder's beers (excellent local brewery) from the bar area. Breakfast was your typical hotel included breakfast and was fine. The kids enjoyed the complimentary Krispy Kreme donuts.
If we were in the area again I would probably give this property one more try, however I would verify my room prior to staying.
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- Also Known As:
- Springhill Suites Grand Rapids Airport Hotel Grand Rapids