We stayed three nights at this hotel with a sports team. Our stay was unpleasant right from check-in. The staff was unfriendly and unhelpful. They were also not willing to accommodate a late check-out of 1pm. Their check-out time is 11am. Breakfast was awful...burnt biscuits, gross eggs and meats. Bathroom door didn't even close, and there was mold in the shower.
Definitely not worth the money. Pillows were hard. When we called to request the late check-out, and mentioned our issues with the stay, the manager called back to say she could throw us out. Why? We didn't do anything wrong, and we weren't mean to them. The cable television went out one night, right after the conversation with the manager.
One housekeeper was kind enough to swap our used towels for a couple of new ones when she was outside our room.
- Official Description (provided by the hotel):
- Wyndham Garden Grand Rapids Airport just completed a 100% renovation of the entire property, November 2013. These major renovations included but were not limited to: addition of the Garden Bar & Grille, new fitness center, business center, lobby, pool area, meeting space, new carpet and wallpaper throughout property and of course all guest rooms are complete with new flat screen TV, micro/fridge, new bedding, furniture, lighting, and more. We are conveniently located 2 miles from Gerald R Ford Airport and just minutes from Downtown Grand Rapids. Tons of shopping and entertainment options as well. ... more less
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