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“Will stay here in the future.” 4 of 5 stars
Review of Comfort Suites South

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Comfort Suites South
2.5 of 5 Hotel   |   7644 Caterpillar Court, Grand Rapids, MI 49548   |  
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Ranked #9 of 51 Hotels in Grand Rapids
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Will stay here in the future.”
4 of 5 stars Reviewed October 1, 2013

We just stayed at this hotel for the third straight year. It has been clean, comfortable, quiet. We did notice that the a/c unit didn't stay on continuously - which is a nuisance. Not sure if it was just this particular room. We didn't use any of the hotel amenities like the pool or exercise room.

Not much fresh fruit available for the free breakfast.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
    32
    16
    7
    2
    2
See reviews for
23
7
2
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Horton, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 20, 2013 via mobile

Good location. Sets back away from expressway so you don't hear the traffic noise. Restaurants very close front desk has a listing. Very very clean and beds are great plus the rooms are very large. Would definitely stay here again!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Bend, Wisconsin
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 5, 2013

Our family booked two rooms on a Friday night and were pleased with the size and quality of the rooms. Large bathrooms with lots of counter space and an excellent shower. The breakfast was wonderful, but they had run out of sausage gravy. The Internet connection is a bit iffy. On some of our devices the login screen did not come up so we couldn't connect. Location is convenient, right off 131.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 15, 2013 via mobile

This is a good Comfort Suites with the better beds and linens. My room was clean and comfortable. When I find myself back in the Grand Rapids area I will stay here again. The nearest restaurant is a short drive away.

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spiceland , Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 10, 2013

Found fruit loops in pull out couch, a toy left on the floor, made us wonder how well the room was cleaned. Front desk didn't seem surprised at the lack of cleanliness when we complained. She did offer to have someone clean up the cereal.
Sheets had holes and were thread bare. Bed was extremely firm, or rock hard, according to my husband.
Wouldn't stay here again.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pete F, General Manager at Comfort Suites South, responded to this review, July 12, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites South.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness of your room on your recent visit. I have shared your feedback with my Housekeeping Department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Grand Rapids.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 6, 2013 via mobile

Our room was large and clean. We appreciated the microwave and refrigerator in be room. The beds were comfortable but the a/c unit turned off and on constantly. Something seemed to be wrong with it. And although our room wasn't warm, it never got really cool the way we like it. The breakfast was an average assortment of ht and cold items. The cost f this hotel made the minor inconveniences not a big deal. I would come back for a night or two.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pete F, General Manager at Comfort Suites South, responded to this review, July 12, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites South.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the air conditioning system in your room on your recent visit. I have shared your feedback with my Maintenance Department to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Grand Rapids.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Renton, Washington
Top Contributor
144 reviews 144 reviews
49 hotel reviews
Reviews in 78 cities Reviews in 78 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed June 13, 2013

Thi is a very nice, clean, well-managed motel and we would be happy to return. We were here for the International Trumpet Guild conference, but just for one night to see one concert and it was a great place to stay. In the south end so we could leave quickly in the morning to head back south, it was still only a 10-15 minute drive downtown.
Excellent staff-all we met were very helpful and friendly. Good full breakfast.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pete F, General Manager at Comfort Suites South, responded to this review, June 20, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Pete Fedorchuk
General Manager
Comfort Suites Grand Rapids South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites South

Address: 7644 Caterpillar Court, Grand Rapids, MI 49548
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Grand Rapids
#13 Family Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites South 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Comfort Suites® South is conveniently located just 10 miles south of downtown Grand Rapids on Highway 131. This Grand Rapids hotel is close to area attractions like the Van Andel Arena, Craig's Cruisers Family Fun Center, the John Ball Zoo, the Gerald R. Ford Museum, the DeVos Place Convention Center and Grand Valley State University. Your Morning Breakfast is full of hot and delicious options making breakfast at Comfort Suites South the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt and fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Pets are welcome for an additional fee. Whether traveling for business or pleasure, the Comfort Suites South is a great place to stay when visiting the Grand Rapids area. ... more   less 
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Also Known As:
Comfort Suites Grand Rapids
Grand Rapids Comfort Suites

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