We came into town to visit our grandkids and were welcomed from the moment we walked in. We arrived earlier then normal check in and was told that it was all good and given a room.
The front desk staff was great, friendly, with a smile and asked if there was anything else they could help us with. What a nice way to be treated. (Yay Marriott).
I mentioned that I would like my grandkids to come to swim in the pool with us and they said bring them on in, enjoy them while you can... Loved it.
The room was clean and arranged well for the whole family. We only spent one night but when we come back to the area I WILL stay here, hands down this is the place.
In the morning I could not find a cart because some of the guest (special in their own minds) kept the luggage carts locked in their rooms, the man at the front desk went and searched the whole hotel looking for one and the manager offered us to use the laundry cart that had clean towels in them. I was so surprised with this. This is what a good staff does, they help people find a solution to any problem.
All I can do is tip my hat and applaud the staff of this hotel, they were AWESOME.
So if your looking for the right place to stay....this is the place. Go ahead and check in, you will feel welcome.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 4, 2013
Dear Robert V,
Report response as inappropriate
Thank you for taking the time to write a review of your most recent stay! I was delighted to read about the exceptional service you and your family received.
I will be sharing your comments with my staff and assuring them that this is what exceptional service looks like and feels like!
We look forward to serving you and your family again in the near future.
Rachel Crowther, CHA ,CTA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.