Stayed two nights this past weekend. The staff was pleasant at the beginning. First morning - tub did not drain AT ALL after the first person showered. We had two rooms, so everyone used the shower in the second room. I informed the person at the desk, who said she would have maintenance take care of it. Next morning, same problem. I went down to the desk to notify the desk clerk. She said maintenance was not working that day, and the person working the day before had not marked it down for repair. She said the manager was not there, but I could call her later. I asked her to have the manager call ME and left a note for her. SHE NEVER RETURNED MY CALL. Mistakes happen. Out of courtesy, I was owed a returned phone call, and an apology. Won't stay here again.
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- Also Known As:
- Baymont Inn Grand Rapids n/Walker Hotel Grand Rapids
- Grand Rapids Baymont Inn