The Hotel experience was Great. The Front Desk staff was warm and friendly and very helpful. Our rooms were very nice. We came on a Saturday and it was quite loud but we expected that due to having a pool with a giant water slide. What we didn't expect was having a creepy lifeguard. The male lifeguard was always staring at the bottom of the pool, like he was looking for something. Always staring at you with the "Deer in the headlight look" on his face. Never smiled. Then a young child came down the slide and she was struggling and instead of assisting the child he just stood there with his hand out trying to coax the child to him, a man in the pool ended up coming to the childs aid. That was very disturbing to me. What if the child really I went to the front desk to address the issue, and someone came and spoke with him but he still acted the same after being spoke with. Our over all experience was great but if we come again we will make sure we keep a close eye on any child with us as there as some of there pool staff should not be in this business.
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- Also Known As:
- Ramada Plaza Grand Rapids Hotel Grand Rapids
- Ramada Grand Rapids
- Grand Rapids Ramada