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“Great, Moderne, with excellent service” 5 of 5 stars
Review of CityFlats Hotel - Grand Rapids

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CityFlats Hotel - Grand Rapids
83 Monroe Center St. NW, Grand Rapids, MI   |  
Hotel amenities
Ranked #10 of 52 hotels in Grand Rapids
GreenLeadersGold level
Fort Worth, TX
Top Contributor
340 reviews 340 reviews
42 hotel reviews
Reviews in 101 cities Reviews in 101 cities
100 helpful votes 100 helpful votes
“Great, Moderne, with excellent service”
5 of 5 stars Reviewed May 12, 2013

Great chic hotel tucked in the happening district of Grand Rapids...great bar, lobby and service was the best...very helpful front desk staff, streamlined check-in, unbelievably great value during Art Fest, high-volume reservation time.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlats Hotel - Grand Rapids, responded to this review, June 26, 2013
Dear Crystalclearreef,

Thank you for your positive feedback that you provided on your stay with us. We look forward to welcoming you back to our hotel in the near future.

Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids
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89 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Rochester Hills, Michigan
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 2, 2013

If your tastes run to ultra modern euro style, this is the hotel for you. We stayed for a midweek conference so only spent one night but were very comfortable and well looked after. Rooms are simply furnished - no overstuffed sofas or chairs here. The floating platform bed is the only cushy spot in the room, and dramatically underlit. The bath is beautiful. If you're staying for a few days, please note that hangers are the only clothes storage option. And if you don't like the idea of padding around on the non-carpeted floor in your bare feet, bring slippers. We happen to be very comfortable in this environment and we'd return in a heartbeat. The location is within walking distance to the Devos Center and great restaurants. The continental breakfast was a bonus. Parking is a little tricky and not obvious, but the desk clerk was very helpful. All in all, a great Grand Rapids option.

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlats Hotel - Grand Rapids, responded to this review, June 26, 2013
Dear Debtodeb,

Thank you for sharing your experience at CityFlatsHotel - Grand Rapids! We are happy that you enjoyed your stay and we hope to welcome you back again soon.

Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

This was a pretty neat hotel!! Rooms where modern with high ceilings! Staff was friendly. Parking was to that great although I did get lucky and find a spot out front!! Not a very big dirty area in the room but the beds where broke up nice instead of being next to each other they where behind a portion of a wall!! Great for downtown life walked to the BoB the staggered back to the hotel!!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlats Hotel - Grand Rapids, responded to this review, April 9, 2013
Hi JKorcal,

Thanks for staying with us during your trip to Grand Rapids. We are happy that you enjoyed your stay and we look forward to welcoming you back to CityFlatHotel - Grand Rapids in the future.

Sincerely,

Dave Wilsey
General Manager

CityFlatsHotel – Grand Rapids
83 Monroe Center, Grand Rapids, MI 49503

Direct: 616/608/1722
Email: dave.wilsey@cityflatshotel.com
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Au Train, Michigan
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 5, 2013

If you are ready for a different hotel experience, this is the hotel for you. Clean, comfortable and friendly. You can walk to many different kinds of restaurants or to area events. It was a little pricy but the location was worth it. It had a European feel in Grand Rapids Michigan!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at CityFlats Hotel - Grand Rapids, responded to this review, May 14, 2013
Dear UpperMichiganNomad,

Thank you for your review of our hotel. We are glad that you chose to stay with us and we would look forward to welcoming you back in the future.

Regards,
Dave W.
General Manager
CityFlatsHotel - Grand Rapids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 28, 2013 via mobile

If you like fiddling with lots of light switches -there were 17 lights in our "ecological" room - and if paying boutique prices for crummy disinterested service, very average accommodation and "perks" of a free breakfast of tired tinned fruit salad and sugary store bought mini muffins this Is your kind of place.

We were given incorrect information twice had a phone that didn't work (Nobody bothered to fix) and were triple charged for inconvenient parking. We were referred to a pizza place that didn't deliver and actually had raw dough in the centre.

Has a cool brand and logo but if you want comfort and service Don't stay here.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlats Hotel - Grand Rapids, responded to this review, March 30, 2013
Dear Justiceisserved1,

Thank you for providing us with feedback in regards to your recent stay. I sincerely apologize for the complications that you experienced. Our entire staff takes pride in the level of customer service and care that we give each guest and we continually strive to provide a positive and memorable experience. I welcome you to contact me directly at 616-608-1722 or email at Dave.Wilsey@cityflatshotel.com to discuss your experience in more detail.

Kind regards,

Dave Wilsey
General Manager
CityFlatsHotel - Grand Rapids
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludington
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 14, 2013

I've stayed at City Flats in Holland and I'm in love with the beds & sheets so I jumped at the chance to stay at this City Flats location. I was very impressed with the service and friendliness of the staff, the location was great, perfect for walking around downtown. The room was spacious enough for two adults, and eight year old and a baby, the hotel provided a pack-n-play for the baby. I highly recommend!!!!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, Manager at CityFlats Hotel - Grand Rapids, responded to this review, March 15, 2013
Hi HJeldon,

Thank you for sharing your experience at CityFlatsHotel - Grand Rapids! We are happy that you enjoyed your stay and we hope to welcome you back again soon.

Kind Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ada, Michigan
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 6, 2013

My husband and I stayed here for a little getaway close to home. The location is fantastic-many good restaurants within walking distance and the Grand Rapids Art Museum is a short block away. The room was OK, but fairly spartan. There isn't a comfortable chair to sit on, just a hard one for the desk. The cork floors are pretty nifty and warm on your feet in the winter. Bathroom fantastic with a nice big shower. We had snacks and a drink one night in the bar and the food was tasty and well-priced. The staff was very welcoming. Parking in a ramp is pretty much connected to the hotel, no need to walk outside. We will stay again; even though we weren't far from home, we felt "away from it all".

Room Tip: Our room was overlooking Monroe Avenue and it was fun to look at what was going on.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave W, General Manager at CityFlats Hotel - Grand Rapids, responded to this review, March 11, 2013
Hi LARDW,

Thank you for reviewing our hotel and the experience that you had on your trip to downtown Grand Rapids. We are happy that you enjoyed the time you spent with us and hope that we can welcome you back in the near future.

Kind Regards,

Dave W.
General Manager
CityFlatsHotel - Grand Rapids
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about CityFlats Hotel - Grand Rapids

Address: 83 Monroe Center St. NW, Grand Rapids, MI
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 52 hotels in Grand Rapids
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
CityFlats Hotel - Grand Rapids is located in the heart of downtown Grand Rapids. Built in 1874 this renovated building was once the famous Fox's Jewelry. There are 28 individually designed guestrooms, each with their own unique experience. On the first floor you will find CitySen Lounge serving lunch, dinner, and offering Happy Hour specials daily from 4PM-7PM. You will also find CityBru Coffee, located in our lobby, open 24 hours. Please stop by and see what we have to offer! ... more   less 
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