We were a family party of 10 - 3 rooms - 2 stays in GR a week apart on our way to the UP and Mackinac Island and back. This was the nicest hotel experience on our 3,000 mile trip. Beautiful grounds, very clean accommodation (grounds, building, rooms), great beds and pillows, good size, well lighted rooms, excellent quality free breakfast. So what? Many hotels can claim this but this hotel is special because the staff cares - really cares.
Picture the difference between a family run accommodation vs. a chain hotel staffed by minimum wage employees. The Prince Center's staff makes one feel like it is a family run establishment. The staff is fully committed and actively engaged to making this your most satisfying hotel stay in GR - and they have succeeded. No, it's not a 4 Seasons, but neither is the price - about one-third of high end hotels.They are the #1 hotel on Trip Advisor in Grand Rapids because they earned it!