I was on a business trip in Grand Rapids, MI two weeks ago that required one overnight stay. I was looking for a hotel that had good reviews on TripAdvisor and included a complimentary breakfast - this one fit the bill. I would definitely stay there again.
Here's my review:
Complimentary breakfast – very good. Selection of three or four cold cereals, hot oatmeal, OJ, apple juice, cranberry juice, breads, bagels, scrambled eggs, make-your-own waffles, sausages and plain yogurt with a tray of sliced fruit on the side. Regular and skim milk are available. The breakfast attendant was very pleasant and quickly got me skim milk when I mentioned that the skim milk “fountain” was empty.
Complimentary light dinner – served each night from 5:00 – 7:00. I arrived after 7:00 so missed the dinner and therefore cannot comment on it.
Rooms - nice size (about 12' x 16', plus a 5’ x 6’ “entry” when you walk into the room between the door and the main part of the room), and lit fairly well, although the ceiling fixture is a bit dim. My room included refrig. & microwave.
Hallways - wide and well lit.
Shower - very strong water pressure, excellent shower head nozzle, and water gets comfortably hot. Bathroom is nice size - about 6.5' x 5', including a 2’ wide sink/vanity and excluding the bath/shower.
Towels - good size, fairly thick
Toilet paper and tissues – rather thin and rough – disappointing.
Bathroom amenities – good quality shampoo, conditioner and soap.
Two Queen Size Beds - Very comfortable with clean sheets.
Pillows – comfortable for fluffy pillows (I generally prefer flatter pillows, but these were fine).
Room curtains - kept the room nice and dark in the morning.
Outlets – Only two accessible outlets in the room, 3 of the 4 sockets in the two outlets were taken by lights and the alarm clock. The room needs more outlets to run personal electronic devices.
Computer in main lobby – a relatively old Compaq Presario that runs rather slow – disappointing.
Staff- friendly and helpful.
Workout room- 2 adequate treadmills , an elliptical trainer with way too much resistance – I could not get a smooth gait going on it, and a weight station that needs to be oiled – the movements on it are not smooth. The overhead TV works well. The room was kept at a very cool and comfortable temperature on the hot summer day I was there.
Pool - decent size and looked very clean. There is also a hot tub – I didn’t see what it looked like.
Hotel location – behind a mall – a bit desolate, but appears to be a safe area.
Free Shuttle Van – Reliable to/from airport – you need to call the hotel when you arrive at the airport and then let the front desk know a couple of hours in advance of when you need to go back to the airport. The shuttle van is a bit old – the interior, especially the seats, need to be refurbished.
Liked — Large, clean, comfortable room and hot shower, and friendly staff.
Disliked — lack of easily accessible outlets in room and thin, rough toilet paper.
- Official Description (provided by the hotel):
- Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more less
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- Also Known As:
- Country Inn & Suites Grand Rapids Hotel Grand Rapids
- Country Inn & Suites Grand Rapids Mi
- Country Inn Grand Rapids
- Grand Rapids Country Inn
- Country Inn And Suites Grand Rapids