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“Great experience” 4 of 5 stars
Review of Country Inn & Suites Grand Rapids

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Country Inn & Suites Grand Rapids
2.5 of 5 Hotel   |   5399 28th St SE, Grand Rapids, MI 49512   |  
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Ranked #22 of 52 hotels in Grand Rapids
Windsor, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great experience”
4 of 5 stars Reviewed May 1, 2013

We stayed two nights with a group of rooms for a team event. Everything was excellent we even used the breakfast room in the evening to get together. Great staff, nice place. The typical hotel noises were not noticable. We were not bothered by the heating./air conditioner unitor hallway noises, it was very quiet. Enjoyed a good night of rest.
Cookies, popcorn, and complimentary breakfast was ideal for our group. The location was close to our events and restaurants.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryinngrmi, Front Office Manager at Country Inn & Suites Grand Rapids, responded to this review, May 13, 2013
Dear Julka12,

I am so glad to hear that you enjoyed your stay here at the Country Inn & Suites, and that you utilized our complimentary offerings! We hope to see you, and the team again in the near future!

Have a great day!

Crissy M.
Front Desk Manager
616-977-0909
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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149 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Battle Creek, Michigan, United States
1 review
5 of 5 stars Reviewed May 1, 2013

Myself and 6 other guest book this hotel 2 times a year for out "girls" weekend scrap booking. We love it and have been coming to this hotel for about 4 years now, great staff, great housekeeping, LOVE the free breakfast. and the cookies and popcorn. LOVE this place

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryinngrmi, Front Office Manager at Country Inn & Suites Grand Rapids, responded to this review, May 13, 2013
Tracy P,

Thank you so much for writings such a nice review about our hotel! We always enjoy your company and can not wait until you ladies stay with us again.

Have a great day,

Crissy M.
Front Office Manager
616-977-0909
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Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 25, 2013 via mobile

We spent the night with our 3 kids in a King Suite visiting GR for a funeral. The bed was comfortable, the pillows were great, and the room was clean. Breakfast was also the standard, similar to a Hampton Inn or Homewood Suites. Having the free breakfast is always a perk with a family of five. It had everything we are looking for in a one night stay, and I would stay here again. Our room did seem dated and a few of the outlets didn't work. I told them at checkout and they said they would address. All in all, a good stay and we would stay at a Country Inn and Suites again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryinngrmi, Front Office Manager at Country Inn & Suites Grand Rapids, responded to this review, April 27, 2013
Dear Boilerchris,

Thank you so much for taking the time to write our establishment a thoughtful review. We just recently have renovated all of our guest rooms, so during your next visit keep that in mind! We are thrilled to see that you enjoyed your stay with us, and you took advantage of our complimentary breakfast!

Thank you so much!

Sincerely,

Crissy M.
Front Desk Manager
Country Inn and Suites
1-616-977-0909
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Westland, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed April 25, 2013

Half of our stay the power was out in half of the hotel,which included the pool/hot tub(it did have a few lights working though.This also meant the elevator wasn't working and we had to huff up and down three flights of stairs multiple times and when it got dark the stairway had only ONE emergency light working(which is a huge code violation!).The light dinner was a joke it was mashed potatoes and mixed veg.How is that a meal?!? The breakfast was just as bad.There was powdered eggs that were watery and frozen "heat and eat sausage".AWFUL!!!!

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites Grand Rapids, responded to this review, May 3, 2013
Thank you for taking the time to post this review. It is unfortunate when electrical situations like this arise and we take every action to make sure that all guests are affected as little as possible. Also, we are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure we are offering fresh food and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We thank you for your feedback and hope you will consider us again when you are in the area.
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Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed April 15, 2013

We visited this Country Inn as part of our Kids' Easter Break. We were nicely surprised by the value of this establishment. The cleanliness of our room, the pool, the dining room, and all common areas was beyond reproach. The staff members were very friendly and, yet, professional. They went out of their way to help us. They gave us good ideas for dining and exploration. The breakfast buffet was beyond most other hotels we visited and contained a wide variety of foods, including fresh fruit! As that was not enough, we sere spoiled with fresh baked cookies and hot popcorn around the clock. We enjoyed our visit so much that we already booked a mini-vacation at this hotel in September. We look forward to being there again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryinngrmi, Front Office Manager at Country Inn & Suites Grand Rapids, responded to this review, April 17, 2013
Dear RolaJ,

We are so glad to see that you enjoyed your stay with us, and that we exceeded all of your expectations! Thank you so much for your compliments, we truly appreciate all of them. We look forward to seeing you again in September!

Thank you,

Crissy McDermott
Front Desk Manager
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Michigan
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 15, 2013

Was nice to stay over while visiting Grand Rapids with my son, good location, convenient to shopping & highway. Friendly staff, comfortable beds, clean spacious rooms. Stayed here previously when flying to my brothers in Minnesota, has a shuttle to the airport.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryinngrmi, Front Office Manager at Country Inn & Suites Grand Rapids, responded to this review, April 17, 2013
Dear grneyes131,

Thank you for taking the time to write a review about our hotel! Even the littlest compliments sure do go a long way, and are greatly appreciated. We look forward to seeing you again!

Safe Travels,

Crissy McDermott
Front Desk Manager
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Battle Creek, Michigan, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

Great hotel with a wonder breakfast. We stayed over spring break and the hotel had very low rates. They even offered us a complimentary dinner on the night we arrived. Exceeded our expectations. The staff was friendly and rooms were clean.

We had to call and ask where the hotel was located because it was hard to find, but was we found it was a great place to stay. We will come back the next time we are in Grand Rapids.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
countryinngrmi, Front Office Manager at Country Inn & Suites Grand Rapids, responded to this review, April 17, 2013
Dear Misty H,

We are so pleased to see that you enjoyed your stay with us, here at the Country Inn and Suites and that we exceeded your expectations. I ensure you that the next time that you stay with us, it will be just as great! Thank you so much!

Sincerely,
Crissy McDermott
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Grand Rapids

Address: 5399 28th St SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 52 hotels in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Grand Rapids 2.5*
Official Description (provided by the hotel):
Stay at the Country Inn & Suites Grand Rapids, MI hotel and enjoy convenient amenities, unrivaled customer service and an ideal location. Our hotel features free Wi-Fi, premium cable on flat-screen TVs, indoor pool and all you need to feel right at home. We are located just minutes from Gerald R. Ford International Airport as well as a great variety of museums and top shopping opportunities. Book your reservations at Country Inn & Suites and see what sets us apart from other Grand Rapids hotels. ... more   less 
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Also Known As:
Country Inn & Suites Grand Rapids Hotel Grand Rapids
Country Inn & Suites Grand Rapids Mi
Country Inn Grand Rapids
Grand Rapids Country Inn
Country Inn And Suites Grand Rapids

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