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“pleasantly surprised” 4 of 5 stars
Review of Red Roof Inn

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Red Roof Inn
2.0 of 5 Hotel   |   5131 28th Street SE, Grand Rapids, MI 49512   |  
Hotel amenities
Ranked #33 of 52 Hotels in Grand Rapids
Chicago
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
“pleasantly surprised”
4 of 5 stars Reviewed June 18, 2013

Looks pretty shady from the outside, especially since the light up sign said, "d Roof n" as half the lights were burnt out, and a police car patrolled the parking lot making it feel even more seedy. We asked the cop if this was a bad area, and his response was, "it's not the best...but you should be fine for a night," making us feel even more hesitant. But we entered the room and it was super clean, newly renovated, "hardwood" floors, spacious, with a fridge, microwave, and clean everything! Big king bed, very comfy. The bathroom had strips missing from the new wallpaper by the shower- I think the shower wasn't as big as they expected and didn't "fit", but it wasn't a big deal. We were driving home on a long road trip and exhausted, and this was the first place we came across- they were very friendly, and for $55, you can't really beat that. I would definitely stay here again and recommend it to others.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne S, General Manager at Red Roof Inn, responded to this review, June 20, 2013
Thank you, I'm glad to hear we exceeded your expectations. We should be completely remodeled inside and out in 3 months. Keep us in mind the next time your travels bring you to Grand Rapids Michigan.
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84 reviews from our community

Traveler rating
    22
    34
    16
    6
    6
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Urbana, IL
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 26, 2013

let me start off by saying that this isn't exactly a high-class joint. But the price was extremely reasonable for what you got: a large, clean room with a king bed, a refrigerator, microwave and a small "office" area. The people working there were very friendly. It wasn't in the center of town, but was conveniently located near the highway so you could get to other parts of town quickly. The walls were a bit thin but some ear plugs solved that problem. I would stay here again.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Suzanne S, General Manager at Red Roof Inn, responded to this review, May 28, 2013
Thank you for taking the time to share your experience. All the rooms have been newly remodeled and have microwaves and refrigerators in them. We look forward seeing you the next time you are in the area.
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Boyne City, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 16, 2013

I stayed here overnight May 14, 2013. They are in the midst of remodeling, so there is some construction going on and furniture being moved around. Flooring is new, room was clean. Had a king bed room and it had a fridge and microwave. Economical, clean, comfortable bed. Staff was very helpful. Dog friendly, which is one big reason why I choose Red Roof. Wifi and flat screen TV with plenty of channels.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandy G, Manager at Red Roof Inn, responded to this review, May 20, 2013
Thank You. We appreciate it.
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Greeneville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed March 29, 2013

I book 3 to five days a month at Red roof Inn at Grand Rapids, MI. Since January i have not receive booking confirmation since January 20th, 2013.
and when checking in the reservation is missing from Inn's computer system;
and booking has been cancelled (2 timers);
and booking has been booked to another with room keys allowing entry into room while i was in bed twice;
I call this miss-management.

I have asked repeatedly that Reservationist to have Manager contact me with no response. . I do not have these problems at other Red Roof Inns.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
traverse city, mi
Top Contributor
174 reviews 174 reviews
23 hotel reviews
Reviews in 61 cities Reviews in 61 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed January 19, 2013

Stayed here one night prior to flight based on TA reviews. The desk staff was the best part. Room did have WiFi and flat screen tv with many channels. Room was dingy, chairs were very stained to a point I used the bath mat on the cushion. Everythi ng else was below an old Motel 6 standard. Staff did say property just changed hands and is due for a complete overhaul in 6 months. I would avoid until then.

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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan, United States
1 review
5 of 5 stars Reviewed January 1, 2013

My fiance and I have to stay at a hotel until we can find a home to buy...The staff from management to housekeeping have made sure that we are comfortable in every possible way. The rooms are clean. For what we pay to stay here it was definitely worth it.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Orion, Michigan, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 7, 2012

Previous reviews cited the very friendly staff which is quite true. However the room ? That is another story. The night was cool so we tried to turn the heater, bad move! It smelled so bad that we had to turn it off and froze the rest of the night. The bathroom was quite dirty. Hair in the tub and mold in the toilet and around the tub. Also quite noisy due to the outside doors which is not the hotels fault but none the less problematic. Would not consider staying here again.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
redroof11, General Manager at Red Roof Inn, responded to this review, October 9, 2012
Thank you for letting us know we met your expectations on a friendly staff but I would like to apologize that you did not have the same impression of our room.

We strive to provide a clean and well mantained room for all our guest and we will work harder to ensure that the level of the room experience matches the level of the guest experience.

I would like the chance to show you a better room experience the next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn

Address: 5131 28th Street SE, Grand Rapids, MI 49512
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Grand Rapids
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn 2*
Reservation Options:
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Also Known As:
Red Roof Inn Grand Rapids
Grand Rapids Red Roof Inn

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