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“Visit Grand Rapids” 4 of 5 stars
Review of Hilton Grand Rapids Airport

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Hilton Grand Rapids Airport
3.5 of 5 Hotel   |   4747 28th Street SE, Grand Rapids, MI 49512   |  
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Ranked #22 of 52 hotels in Grand Rapids
Elkhorn, Wisconsin
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Visit Grand Rapids”
4 of 5 stars Reviewed September 4, 2013

The Hilton Grand Rapids is a nice place but certainly could use a facelift. I have been staying here every other week for the past 5 months. The facility is older and it is showing its age. The whirlpool jets are weak, the carpet is worn and crumpled throughout the facility and the key cards only work part of the time. Most of that is covered up though since the staff at the facility is great! The wait staff is very friendly in the lounge. The front desk staff is always willing to help and the maintenance team the couple of times I have needed it was right on the spot. Location is very convenient for both the leisure and business traveler since it is by the airport and on 28th Street which has all the restaurants, shopping, etc.

Room Tip: Request a room to the back side of the facility. Much quieter.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
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English first
Fort worth Tx
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 29, 2013

This Hotel was very clean. The front desk staff was very courteous. The Beds were very comfortable. WE enjoyed the Bar and Restaurant and again the staff was great. Great location too, near the Grand Rapids Airport.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elijah W, Manager at Hilton Grand Rapids Airport, responded to this review, September 4, 2013
We're thrilled that you had a positive experience with us. Thanks for leaving some feedback!
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Churubusco, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 27, 2013

I stayed here with a friend during the Metro Cruise. A great location and right on 28th Street where the action is. Room was comfortable and clean. Staff was friendly and helpful. It was a busy weekend and they were full. Got a little noisy at night but it didn't really bother us.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elijah W, Manager at Hilton Grand Rapids Airport, responded to this review, September 4, 2013
It was a busy weekend that night for sure. We had a blast with everyone coming in for the Metro Cruise. 28th St. is so much fun that weekend. Thanks for choosing the Hilton!
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Michigan
Top Contributor
151 reviews 151 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed August 26, 2013

Not many hotels offer full service anymore and his Hilton is a good choice if you're looking for one that does. Clean updated and reasonably priced near airport. Workout room average, indoor pool larger than average, room service fast and food very good. Good choice for business or short stay during the week. LCD tv and fast wifi.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elijah W, Manager at Hilton Grand Rapids Airport, responded to this review, September 4, 2013
Thanks for leaving a review. We have had a new Executive Chef at the Spinnaker for about a year now, and even working at the hotel, it's still one of my favorite restaurants in town. I also got to take a peek at some of the new plans for the lobby and lounge renovations slated for the end of this year, and they are going to look fantastic!
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San Francisco, United States
1 review
3 of 5 stars Reviewed August 20, 2013

This hotel is OK for the location, but beware that weekend events often result in very noisy halls. The rooms are just basic with no deluxe rooms. Noise can be heard in the halls at all times. It is nice to have a restaurant and bar, which is why I normally choose this location, but beware you might not get a full night sleep.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Top Contributor
702 reviews 702 reviews
147 hotel reviews
Reviews in 329 cities Reviews in 329 cities
265 helpful votes 265 helpful votes
4 of 5 stars Reviewed August 20, 2013

We stayed here for one night with kids one vacation. We had no complaints at all. The room was nice, large and clean. The restaurant breakfast buffet the next morning was good and had plenty to choose from. Every employee we met was courteous and helpful. Just down the street from the airport but we never heard any plane noise. It is a 15 minute drive to the downtown area (I recommend visiting downtown) but there are also a couple chain restaurants nearby.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elijah W, Manager at Hilton Grand Rapids Airport, responded to this review, August 21, 2013
Thanks for leaving a note. We're thrilled that you had a great experience with us.

We also recommend checking out the downtown area, especially in a month or so when ARTPRIZE starts again!
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San Francisco, United States
1 review
5 of 5 stars Reviewed August 19, 2013

I was there for a conference. The hotel event staff was most helpful, courteous, and professional. I have good interactions with all levels of staff. Usual gripes about hotel pillows, and noisy air conditioning units. Very nice "handicapped" bathroom.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Grand Rapids Airport

Address: 4747 28th Street SE, Grand Rapids, MI 49512
Phone Number:
Location: United States > Michigan > Kent County > Grand Rapids
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Grand Rapids
#13 Business Hotel in Grand Rapids
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Grand Rapids Airport 3.5*
Official Description (provided by the hotel):
The Hilton Grand Rapids Airport hotel in Michigan is just two miles from Gerald R. Ford International Airport and offers a relaxing environment and retreat within the Grand Rapids, MI area. Arrive in style via the complimentary shuttle from the baggage claim area of the airport, straight to the welcoming hotel lobby. Enjoy easy access to many popular attractions during your stay such as the Frederick Meijer Gardens and the Grand Rapids Art Museum. ... more   less 
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Also Known As:
Hilton Grand Rapids Airport Hotel Grand Rapids
Hilton Hotel Grand Rapids
Grand Rapids Hilton

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