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“Handicapped Room on 3rd floor ... Hope there is no fire and can't use the evaluator!!!!” 2 of 5 stars
Review of BEST WESTERN Beacon Inn

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BEST WESTERN Beacon Inn
1525 South Beacon Blvd., Grand Haven, MI 49417   |  
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Ranked #1 of 5 Hotels in Grand Haven
Braidwood, Illinois, Usa
1 review
“Handicapped Room on 3rd floor ... Hope there is no fire and can't use the evaluator!!!!”
2 of 5 stars Reviewed April 4, 2013

Wow where do I begin ... Well a member of my family is diabetic and uses insulin. This hotel does not have any fridges or microwaves in the room at all. I called and asked and they said no but offered to put our insulin in their fridge in the office.

I'm sorry that does not cut it in my book mini fridges and microwaves are an expectation of a hotel guest and anyone running an establishment that doesn't feel so is a complete utter fool.

Oh yeah handicapped sometimes are wheel chaired bound and they don't use stairs period!! The idiot that puts a roll-in shower on the 3rd floor for a handicapped room has to assume at some pint in time the evaluator won't work and the person can't get down without the evaluator. Guess the guest better there is never no fire or they'll most likely perish due to what, oh that would be stupidity!!!!

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeaconInn, General Manager at BEST WESTERN Beacon Inn, responded to this review, April 24, 2013
Thank you for taking the time to write a review after your recent stay. All of our handicapped rooms meet the requirements of the ADA. We have tried to have many different room types available as handicapped rooms because every traveler has different needs. We also have handicapped rooms on more than one level, as some travelers prefer to be on higher floors because they tend to be quieter. We do have rooms with mini refrigerators and microwaves but, as you have mentioned, not every room has them. Thank you again for completing the survey as we take all suggestions under consideration.
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164 reviews from our community

Traveler rating
    78
    61
    16
    7
    2
See reviews for
74
44
7
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Fruitport, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

We had family coming in for a wake and needed a comfortable roomy place to greet and relax with relatives arriving from all over. The staff was great, helping us with items and suggestions to assist us. The rooms were amazingly clean and well appointed with all the amenities. The breakfasts were the usual fare but plentiful and filling and the dinning area was very comfortable! We also rented it for the evening after we came from the wake and it was perfect for the family to relax in. I especially loved having an indoor pool and hot tub, with a view from the dinning area, to relax in after an emotional afternoon. Thanks again to the staff for all their help I definitely would stay here again!

Room Tip: Some rooms apparently have Jacuzzi tubs, that might be fun! We had a suite on the first floor facing...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeaconInn, General Manager at BEST WESTERN Beacon Inn, responded to this review, March 12, 2013
Thank you for taking the time to review our hotel. I am very happy to hear how helpful our staff was during this difficult time and that you were able to enjoy some quality family time together. The meeting room is a nice place for family gatherings and is centrally located so that the children can enjoy the pool and the adults can keep an eye on them. It is so nice to hear you had such a clean and comfortable stay and we look forward to seeing you and your family in the future.
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Fruitland Park, Florida
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 23, 2013

This is a very nice Best Western. The rooms are clean, the staff is pleasant, the pool and hot tub are lovely. In addition, this property is centrally located. When visiting Grand Haven, this is the place to stay.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeaconInn, General Manager at BEST WESTERN Beacon Inn, responded to this review, March 12, 2013
Thank you so much for taking the time to tell others of your wonderful stay with us. We are located on US-31 and minutes from the downtown area and Grand Haven State Park. We hope to see you on your next visit to the Grand Haven area.
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Avon, Indiana, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

This hotel is the cleanest hotel I have ever stayed in! I know that my not seem like a lot coming from most people who stay in a very few hotels a year. However, I stay in over 150 hotels a year, because I'm a pilot. The front desk staff was very courteous. Also it is in a prime location close to downtown and surrounded by numerous amenities. I would highly recommend staying here if your headed to Grand Haven.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeaconInn, General Manager at BEST WESTERN Beacon Inn, responded to this review, January 10, 2013
Thank you so much for taking the time out of your busy travel schedule. What a great compliment coming from someone who "lives" in hotels. We work really hard to make sure every guest has a clean a comfortable room.

We can't wait to see you on your next trip to the Grand Haven area.
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ada
1 review
4 of 5 stars Reviewed November 22, 2012

The staff was friendly and the rooms were clean and pleasant.
The breakfast area was pleasant and there was plenty of food.
My husband was disappointed the pool and hot tub were not open the hours
that were advertised.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeaconInn, General Manager at BEST WESTERN Beacon Inn, responded to this review, November 30, 2012
Thank you for taking the time to rate our hotel. We are happy to hear you had a comfortable stay. Our pool is open daily from 8am-10pm for everyone and from 10pm-11pm for adults only. During the adults only time the lights are turned down but the pool is open.

We hope to see you on your next trip to the Grand Haven area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Beacon Inn

Address: 1525 South Beacon Blvd., Grand Haven, MI 49417
Phone Number:
Location: United States > Michigan > Ottawa County > Grand Haven
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Grand Haven
Price Range (Based on Average Rates): $
Number of rooms: 107
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Also Known As:
Best Western Beacon Hotel Grand Haven
Best Western Grand Haven
Grand Haven Best Western

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