Wow where do I begin ... Well a member of my family is diabetic and uses insulin. This hotel does not have any fridges or microwaves in the room at all. I called and asked and they said no but offered to put our insulin in their fridge in the office.
I'm sorry that does not cut it in my book mini fridges and microwaves are an expectation of a hotel guest and anyone running an establishment that doesn't feel so is a complete utter fool.
Oh yeah handicapped sometimes are wheel chaired bound and they don't use stairs period!! The idiot that puts a roll-in shower on the 3rd floor for a handicapped room has to assume at some pint in time the evaluator won't work and the person can't get down without the evaluator. Guess the guest better there is never no fire or they'll most likely perish due to what, oh that would be stupidity!!!!