I was headed to mackinaw but it was etting dark so decided to stay in Gaylord at the holiday inn as I had seen rates under 100. Online from TA. I went in and had t o wait a few minutes as the young girl manning the desk was chatting away to her friend-a non-emplyee I might add. I asked for the best rate and she quoted a rate over 100. I asked for the AAA rate and was told they don't give them in summer. I have stayed at this hotel the summer before and had gotten a AAA rate so I mentioned that I could get a better rate online and she shrugged and said ok. I went out to the car and phoned the holiday inn 800 number and ended up saving about 15 dollars with the AAA discount. Made the reservation and went to eat before checking in. 40 minutes later I went to check in. Same friend was there chatting with desk clerk. Clerk said oh you went on line and I said yes AND got my AAA discount. I was very polite about the whole thing as I believe in good customer relations.but she just had no idea how to be courteous to customers. Room was in a new wing and very nice. Very clean and large. Would stay here again but call holiday inn reservations first. Great customer svc through the 800 number by the way.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel Gaylord, in Northern Michigan, 45 minutes from beautiful Mackinac Island and located on the 45th parallel Gaylord, Michigan. Guest rooms are equipped with refrigerators, free wired/wireless high-speed Internet access and a 27 cable television with HBO & voice mail. King rooms offer 32' HD LCD TVs with DVD players. Free DVD rentals are available at the front desk! We also offer Jacuzzi rooms. Enjoy the spectacular hot Smart Start breakfast and our indoor heated pool, hot tub, dry sauna and fitness center. Our 2 meeting rooms accommodate 6-50 people. For outdoor enthusiasts we are minutes to Treetops Golf Resorts, Boyne Mountain and Shanty Creek. Join us in Gaylords golf Mecca with 24 of Michigan finest golf courses.Upcoming events: Boyne Morel mushroom Festival, regional hockey playoffs, soccer tournament, and baseball camp, trout season is open! Guides available. Plenty of shopping and restaurants are located nearby as are Halliburton, Wal-Mart, Lowe s, Home Depot, Norandex, Georgia Pacific, Wolverine Power, Holland Dist. Gordon Foods , M-DOT, MIDNR, Nabisco, Reinhart, and the Ostego County Sportsplex. We are FEMA approved for all federal and state meetings. Stay Smart at the Holiday Inn Express Hotel Gaylord! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Gaylord Hotel Gaylord
- Holiday Inn Gaylord