My family and two others have stayed here from time to time over the past four years, including military friends, always as a family group for weekend relaxing, not a drink fest as this place promotes.
Our most recent and LAST stay was recent. We had two rooms, each outdated, smelled like chlorine very bad! Our lamp shade fell off while eatting dinner from the bar (only good thing), After looking, it hung by a thread! The heater did not work, all the kids cought colds. No monitoring of the pool by hotel staff, people drinking ruled that area, no place for children! The pool was bone cold and hot tub was dirty!
When we called the front desk to explain that we just didn't like our stay and why, They didn't care! The front desk staff was rude and inturpted me while I was explaining our troubles. At the end of my conversation, you would think some sort of correction...NONE!
As MOST people do not know, in off season, these rooms go for 60.00, not twice the amount. They even stopped taking Military Discounts!!
As a result, we have informed all the people we use to bring to enjoy fun with our kids to ANOTHER hotel in town and pay slightly more with far far better service with staff that actually ask if we need anything, everytime we come into view. Something this hotel has NEVER DID! Oh by the way Alpine Lodge, we know the "bad rooms" that you never fix but sell anyway, thanks for giving us those great rooms!
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- Also Known As:
- Alpine Hotel Gaylord
- Best Western Gaylord
- Gaylord Best Western