I called this hotel to book 4 rooms for U.S. Thanksgiving this year and boy, that was the biggest mistake I made. The person who took my call was new and don't think she knew what she was doing. After 20 minutes on the phone, she tried to book my rooms twice and told me that she couldn't book them, something to do with their system. I asked her twice to confirm that the transaction didn't go through because I don't want to get charge in my credit card, and she said yes it didn't go through. I ended up booking room online with Hampton Inn instead as they have better review and newly built.
When I checked my credit card bill online after our trip, I was surprised to find 6 rooms charged to my credit from this hotel! I called them the next day and calmly explained my situation. "Crystal" checked their record and said that I was charged because it's a "no-show". She was even surprised that this person used her password to get in the system. I said it's a no-show because I never get the confirmation for those room, they were not even supposed to be in their system for crying out loud because the transaction according to the lady who tried to book them - didn't go through. She said she will tell the hotel manager and will ask him to call me - NEVER HAPPENED. It's been almost a week now and I've been calling the hotel asking for the manager but he never takes my call - gave me bunch of excuses.
I filed a formal complaint to Choice hotel's guest relations number - but they were no help either. All they can do is file the complaint and they will just refer you back to that hotel to settle the matter yourself. NOWHERE TO ESCALATE THE ISSUE.
If there's Zero rating for this hotel, that would be my rate for this hotel. If you still want...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.