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“Not the greatest experiance” 1 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.5 of 5 Motel   |   17800 Silver Parkway, Fenton, MI 48430 (Formerly Holiday Inn Express Fenton)   |  
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Ranked #2 of 2 Hotels in Fenton
Cincinnati, OH
1 review
1 helpful vote 1 helpful vote
“Not the greatest experiance”
1 of 5 stars Reviewed June 29, 2008

While the hotel seems fairly well maintained, there are some problems.

The water was so hard I could not use bar soap and instead had to use body wash.

The staff was not willing to make minor concessions for guests, they simply unappologetically stated policy, and gave no suggestions as to how to resolve the issue. Further the staff was generally unfriendly with only one exception. Some staff were unproffessional (making coments about guests in front of others).

The front desk initially charged us for 4 people when there were two of us in the room (and our reservation was clear that there would be two in the room)

overall you would be better served going to another hotel (many options within 15 minute drive)

  • Liked — there was a bed to sleep on
  • Disliked — poor service,and mediocre facilities.
  • Stayed June 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
    14
    20
    4
    5
    2
See reviews for
17
8
6
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Connecticut
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 8, 2008

Fenton is my hometown, and this particular hotel didn’t exist when I was growing up, nor did the expansive commercial stretch known as Silver Lake Parkway. So a Holiday Inn Express was a little hard for me to digest, and I wasn’t sure what to expect when I went home for Christmas stayed here. But the few positive reviews I read before booking a room were right: This is a great hotel.

Rooms are clean, the pool and hot tub are nice and the exercise room was a nice antidote to my holiday binging. There’s a coin laundry on site, as well as a top-notch breakfast. But for me, the greatest plus is that the hotel is pet-friendly, as I was traveling with my smallish dog. I hadn’t booked a pet-friendly room, but the woman at the front desk said that even though one wasn’t available, I could bring my 4-legged friend as long as I abided by the pet policy. She was very friendly, as were the entire staff. After 12 hours of driving, it was a real pleasure to arrive at a hotel that goes out of its way to accommodate weary travelers.

The hotel is right off the highway and everything you need is within walking distance: there’s a steakhouse next door, a grocery store across the street (VGs, a Fenton original), an Applebees, Panera Bread, Wal-Mart, gas stations, etc. … all close by.

No complaints.

  • Stayed June 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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McDonough, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2007

This hotel was conveniently located, well-kept and the staff was nice to a person. I had to ship packages ahead of me, which they accommodated. Facility is well-maintained and it has ample parking. It made for a perfect business trip. There are quite a few businesses nearby, including TJ Applebee's, Home Depot and WalMart. Highly recommended!

  • Liked — Room was clean and had internet access.
  • Disliked — Too far from Detroit, should I need to do business there.
  • Stayed August 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Northwest Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2007

Booked the hotel room for the February 9th weekend online. Check in was fast and easy and the front desk staff was very pleasant. The room was very clean and the beds very comfortable. Location was great, plenty of resteraunts to choose from. Would definately recommend and would stay there again!

Stayed February 2007
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Detroit
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 11, 2005

We found this hotel was very clean. It was easy to find. The pool and breakfast area was excellent. The thing that impressed us the most was the staff. They were so welcoming, and thoughtful. We had guest with us from Ohio, and were very proud that the hotel had chosen the best people to represent the kindness of the people of Michigan. I travel with my own pillow. I was in a hurry to get to a meeting and left it behind. Seven hours later, I returned and sure enough they had it behind the counter for me.
I've traveled for business for years and needless to say, I've lost a few expensive pillows. Because of the dishonest staff at some three and four star hotels and resorts. I will always stay at and recomend this hotel. It gets an A++ from me.

  • Stayed April 2005, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 17800 Silver Parkway, Fenton, MI 48430 (Formerly Holiday Inn Express Fenton)
Phone Number:
Location: United States > Michigan > Fenton
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Fenton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Holiday Inn Express Fenton Hotel Fenton
Holiday Inn Fenton

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