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“Best in the area” 5 of 5 stars
Review of Holiday Inn Farmington Hills/Novi

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Holiday Inn Farmington Hills/Novi
3.0 of 5 Hotel   |   37529 Grand River Avenue, Farmington Hills, MI 48335   |  
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Ranked #2 of 10 Hotels in Farmington Hills
Certificate of Excellence 2014
Grand Rapids, Michigan
Contributor
20 reviews 20 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Best in the area”
5 of 5 stars Reviewed September 21, 2012

The Holiday Inn & Suites in Farmington Hills has been my de facto home when I travel to the metro Detroit area for work for the past five years.

The staff, from the Front Desk, Bar Staff and the Breakfast Area take their time to be personable and polite.

Ingrid always has a smile on her face and runs a terrific bar/restaurant- the Red Lion. The burger is outstanding and there is a good variety of bottled beer. The Manager's Reception in the bar on Tuesday and Wednesday is a great way to interact with other patron's of the hotel.

Christina, Simon and Danielle at the Front Desk are very personable and always make sure that I have a room - even at the last minute and go out of their way to accommodate any special requests.

One of my favorite things about staying at the Holiday Inn & Suites is the breakfast. Tasha makes sure that she greets the guests in the morning and remembers what I want to eat and drink each morning. Sam, in the kitchen, makes the best egg-white omelet in the league.

This hotel is not the closest to my office, but it is worth the trip because the staff makes this hotel feel like a second home.
Room Tip: The new kitchenette rooms are awesome!

Room Tip: New kitchenette rooms are awesome.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik V, Manager at Holiday Inn Farmington Hills/Novi, responded to this review, September 25, 2012
I'd like to start off by saying thank you for the review! We all lead busy lives these days and taking the time to sit down and leave our hotel and staff a wonderful review like that is appreciated so much. Each of of us here at the hotel works very hard to provide every guest the type of experience you've had while staying with us over the years. I know that when I let each employee who you've mentioned in your review know that they were personally thanked it will bring a smile to their faces. I'm grateful to my entire staff for getting to know you on a personal level and I know that they will continue to do whatever they can to make each visit of yours a positive experience. When I say thank you, please know that it comes from all of us here at the hotel. Thank you!
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113 reviews from our community

Traveler rating
    53
    32
    11
    6
    11
See reviews for
20
8
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57
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Memphis, Tennessee, United States
1 review
5 of 5 stars Reviewed September 20, 2012

I was very pleased to stay at the Holiday Inn & Suites here in Farmington Hills/Novi. The assistant GM Erik was very polite and helpful with telling me of the local attractions including restaurants, bars, & golf courses. The hotel offered free transportation within a 5 mile distance; Simon was pleased to drop me off and pick me up before 10 pm on several occasions. The hotel had a small bar area with a fun and happy bartender named Ingrid who was pleased to see you each time. I will recommend anyone in business and pleasure to stay at this hotel for accommodation. The rooms were spacious with a living room and bedroom, 2 flat screen tvs, microwave, & refrigerator. .

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik V, Manager at Holiday Inn Farmington Hills/Novi, responded to this review, September 25, 2012
Thank you very much for the kind review! It's our pleasure to do whatever we can to make your stay with us a memorable one. I also want to thank you for mentioning the employees by name who you dealt with during your stay. We like to connect with our guests on a personal level and the fact that you remembered their names tells me a lot about how you were treated, and I will be thanking each of those employees personally for the great service they provided. Once again, thank you for taking the time to leave our hotel, and employees a review. We appreciate it greatly. Hope you visit us again soon!
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Spartanburg, South Carolina
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed September 13, 2012

Anyone who has stayed at a Holiday Inn Express will know you get a semi-decent breakfast buffet included. It is not true of this non-express location. I was surprised to see a "please wait to be seated" sign at the entrance to the breakfast area. It was $9.95 for a hot breakfast and $6.95 for a continental. I have no problem with this, because I can drive down the road to get a better breakfast (and cheaper) somewhere else. What really bugs me is that the front desk should make this clear at CHECK IN. Then to be rudely told it was not included the next morning was too much.

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik V, Manager at Holiday Inn Farmington Hills/Novi, responded to this review, September 17, 2012
I want to first thank you for taking the time to review your experience here at the hotel, despite it being less than stellar. As you mentioned, any stay at a Holiday Inn Express entitles you to a free breakfast buffet. Since we are a full service hotel, unfortunately this is not included with all rates. However, because you were traveling for business, you would have been entitled to this without question. I'm very sorry that the front desk failed to inform you at the time of check in, they absolutely should have done this. Had they qualified the nature of your stay, business vs leisure, you would have received your breakfast vouchers along with your room keys. They also could have given you the proper corporate room rate. I'd really like the opportunity to have you back to the hotel and change your perception of how we operate. You can contact me outside of TripAdvisor and I can give you more information. Thank you.
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Sterling Heights, MI
Top Contributor
195 reviews 195 reviews
158 hotel reviews
Reviews in 122 cities Reviews in 122 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 8, 2012

I'm a public speaker and my company has used this hotel many times. It's clean and safe. The restaurant staff is very cheerful and helpful. Sadly, the hotel didn't give me any of my Gold Priority Club benefits because the room was comp'd to my company with the purchase of a meeting room, but that's a minor issue. I was pleased when the hotel staff took responsibility to replace a broken alarm clock - it was done fast and done right.

Room Tip: Ask to stay far away from the pool for the quietest rooms.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik V, Manager at Holiday Inn Farmington Hills/Novi, responded to this review, September 17, 2012
Thank you so much for the kind review. While I'm not able to add to your Priority Club account the points from a comped room, I can always give you the same benefits you would receive otherwise. I apologize this wasn't the case with your last visit. I'm glad we corrected a mistake in your room (broken alarm clock) in a manner that pleased you. If someone isn't happy with their experience at the hotel, it's only a manner of letting the staff know. We will do everything possible to make things right. If you feel you aren't receiving the level of service you expect, you can let me know personally. Just ask for me at the front desk.
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Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed August 24, 2012

Hotel is clean, the customer service excellent and the food wonderful. Rooms were spacious, timely cleaned every day with everything. Wonderful and accommodating staff. Outstanding room. Loved it and will be back :). I recommend this hotel.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik V, Manager at Holiday Inn Farmington Hills/Novi, responded to this review, September 11, 2012
Thank you so much for the kind review. Seeing positive reviews from guests like yourself is a great way to let our staff know they are doing a good job. I will be sure to share this review with everyone here at the hotel. Hope you visit us again soon. Thanks again!
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Saint Joseph, Michigan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 21, 2012 via mobile

Stayed three nights while visiting friends in the area. Suite was very comfortable and it was nice having the separate area where the kids could sleep. No problems whatsoever with noise or other guests. Breakfast was way overpriced for the selection but ok in a pinch. Didn't eat at the onsite restaurant. Staff were great.... very attentive and friendly. Pool was smaller than expected but never crowded so it was fine. Would stay again!

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik V, Manager at Holiday Inn Farmington Hills/Novi, responded to this review, September 11, 2012
Thank you so much for taking the time to review your stay with us recently. It not only lets us know what we are doing right (and sometimes wrong), but also helps future guests make an informed decision about where to stay when they come to the area. It's our pleasure to make you feel as comfortable as possible when staying away from home, and we are glad you had a pleasant stay. Hope to see you again soon!
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windsor
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 14, 2012

Stayed here Aug 10/11. Not pleased at all. Rooms on the shabby side. A makeover desperately needed. Staff nice and friendly. Had a very unpleasant sleepless night when other guests roamed the halls all night like a pack of wolves. Not sure why night shift staff did not intervene and call police. Police not called until morning when a guest complained about threats made. We did not feel safe at all and didn't leave our room until police were onsite. They did comp us breakfast for the ordeal but that didn't erase the lack of safety issue.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik V, Manager at Holiday Inn Farmington Hills/Novi, responded to this review, August 23, 2012
I'd like to start off by saying thank you for taking the time to leave our hotel a review of your visit. It's important to us that we hear from our guests so that we can improve what we do. What you experienced is not how we conduct ourselves day to day, and I want you to know that we have taken your review very seriously. We have gone forward and made changes to our staff & security procedures in direct response to how your visit unfolded throughout that night. Our guests safety and security is the most important thing to the staff at the Holiday Inn Farmington Hills. We simply will not allow an event such as yours to occur again, and I'm deeply sorry that you experienced a stay like that with our hotel. Please contact us directly at the hotel if you wish to speak further about your visit, we will be more than happy to address all of your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Farmington Hills/Novi

Address: 37529 Grand River Avenue, Farmington Hills, MI 48335
Phone Number:
Location: United States > Michigan > Farmington Hills
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Farmington Hills
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Farmington Hills/Novi 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Holiday Inn & Suites in Farmington Hills/Novi is a three diamond, full service, all suite hotel providing exceptional service, free wireless high-speed Internet and free local calls. We are conveniently located to I-696, I-275 and M-5. We have easy access to Livonia, Novi, Southfield and Detroit. The Holiday Inn Hotel & Suites Farmington Hills/Novi is the recipient of the 2007 Renovation Award. Everything has been designed for business and leisure travelers alike. Our meeting/banquet space accommodates up to two hundred people. Nearby offices include General Motors, Hitachi, Nissan, Tower Automotive, Magna and TRW. The nearby expressways allow quick access to local attractions and sports centers such as Greenfield Village/Henry Ford Museum, Ford Field, Palace of Auburn Hills, Twelve Oaks Mall, Detroit Casinos, Detroit Zoo, Founders Sports Park, Canton Sports Center, Compuware Arena and Comerica Park. We are the host hotel for the Rock Financial Showplace located only a few miles away. Attending the Great Lakes Art Fair, Int'l Gem & Jewelry, Mustang Memories All Ford Show or the W. Oakland Rib Cook Off & Family Fest at Rock Financial Showplace - our Direct Dial Phone located at RFS provides convenient complimentary shuttle service. Our team of highly qualified staff will provide nothing less than world-class professional, courteous and responsive service at the Holiday Inn & Suites Farmington Hills. ... more   less 
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Also Known As:
Holiday Inn Farmington Hills/Novi Hotel Farmington Hills
Farmington Hills Holiday Inn
Holiday Inn Novi

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