First, I will start with the positives. The beach front scenery is nice and the live band in the bar was pleasant. I would respectfully say, those are the only positives.
Now the negatives. The hot tub was cold and the water level was very low. There were only a few lights on in the pool area, the sauna has not been working for awhile (as I was told), there were cob webs in the bathroom, and holes/tears in all the towels. The TV's were outdated, big/boxy and there was an unplugged mini fridge just sitting on the floor at the foot of the bed. I paid $130 for this room, thinking it was be a nice beachfront hotel. We complained about the the hot tub and lights and it took them nearly 20 min just to turn the lights on.....Mind you it was nearly 9:30 pm...we could barely see....the hot tubs temp never even reached 85 degrees when the sign nearby said it should be 101. On top of that, the jets were literally shooting out cold water. The ceiling in the pool area looks like it's going to collapse at any moment.
We were lied to about the manger being on duty. I was told, the next morning, that there HAD been a manager there the night before when I had asked. Their excuse was that the desk operator was a new employee. I didn't know you had to work there awhile for someone to know where the manager is?! The manager, Chad, finally came in on Sunday morning. I was told he was the owners son but after this disaster of a vacation, who knows what to believe with them. My Mom went and spoke with him in the lobby for several minutes. He wasn't apologitic and only said, "thanks for letting me know....yeah, it's opening weekend for us..." We weren't looking to get a free room by any means but COME ON!
Since leaving I have tried to contact the manager, Chad, two times....and left messages...I still haven't heard back from him. The breakfast was a nightmare. Everyone received free breakfast vouchers upon checkin and they just didn't have the wait staff to keep things flowing. We sat there 45 minutes until they got our drink orders....Which we had to go out into the lobby and refill ourselves (coffee) After eating, one and a half hours later, multiple people were complaining and walked out. Did I mention all 3 of our orders were wrong?
I would not recommend this place. After the horrible service, the " I don't care" Chad, and run down facilities, I won't be back. It's very sad because this used to be a family tradition and we were trying to start it up again. I honestly don't think this place will be around much longer due to poor management.
- Official Description (provided by the hotel):
- We are a full service resort on Lake Huron. We have 101 rooms, a beach bar with live entertainment in season, a restaurant and lounge open year around, and 600 feet of clean sand beach. We also hold beach weddings and receptions and many business meetings each year. ... more less
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- Also Known As:
- Tawas Bay Beach Hotel East Tawas
- Tawas Bay Beach East