Stayed here for a night while in town on business. To start with I will say, that the price I found here was the most reasonable in the region.
I had some troubles finding the place, as my sat nav seemed to not know where it was. Check in was pretty painless and the staff were quite helpful.
I checked into my room, which showed some sign of age and wear. The carpet was filthy. I had to quickly turn around and meet someone for dinner, so I did not do much more investigation.
I had dinner down in the bar, which was desolate. The staff were not very attentive, but when they did attend to me, they were pleasant. The food was pretty good and reasonably priced. The bar sowed signed of dirt as well, but they did have a good beer and wine selection.
After dinner and back in the room is when the problems became noticeable. The rooms are small, but it was when I went to sit down and do some work that I noticed that the chair was so stained that it would be unsanitary to sit on, and the floor below the chair was disgusting.
I called the front desk, who said that they would check to see if there was another room available (the hotel was pretty empty, so I think this was a little unnecessary). After being informed that there was another room available I was told that I would need to come down to the front desk and get my new keys. This was unacceptable and I explained that I would not accept that, and they could send someone up to give me a key. I was told that they were short staffed but they would see if someone was available.
The person who did turn up (David), could not have been nicer. He gave me my key and asked if I needed help packing up. I was already packed, but he mentioned that he was aware of the reason for my complaint, and when I showed him the chair and asked him if he would sit on it, he honestly admitted he would not, and the room was not acceptable for guests. He further committed to make sure that the room was taken out of commission until the the problems could be taken care of. The room was 729, so I would be interested if this happens. He then offered to carry my bags to the new room, but insisted on taking me to see the new room first to make sure it was ok.
The new room was fine, slightly smaller I think,, but much better shape. David, then explained that the carpet in my new room should probably be replace, but considering where I was coming from, the fact that it was clean was sufficient.
Would I stay here again? Yes! But I would be careful to inspect my room before I settled in.
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- Also Known As:
- Kellogg Hotel And East Lansing
- Kellogg Hotel East Lansing