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“Really? This is #1?” 1 of 5 stars
Review of Hampton Inn East Lansing

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Hampton Inn East Lansing
2.5 of 5 Hotel   |   2500 Coolidge Road, East Lansing, MI 48823   |  
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Ranked #1 of 9 Hotels in East Lansing
Milwaukee, WI
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
“Really? This is #1?”
1 of 5 stars Reviewed September 2, 2013

Just checked in and I am appalled at the condition of our room. The air conditioning vent is filthy and the air smells awful. There is mold on the bathroom floor and the air vent in the bathroom is filthy. The bathroom door doesn't close...the bottom scrapes against the floor and gets stuck. The furniture is very worn and there is peeling paint in several places. I can hardly believe I am in the same place as all the positive reviews. There has to be a better place to stay in East Lansing.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Director of Sales at Hampton Inn East Lansing, responded to this review, September 4, 2013
We truly appreciate your candid feedback from your most recent stay at our hotel. I can assure you that your comments have been reviewed by senior management. We are always looking for ways to improve our property and comments like yours help us identify areas that need improvements. We do apologize for falling short of your expectations during your stay and assure your concerns will be addressed. I do hope that you would reconsider staying with us in the future if your travels do bring you back to our area.

Sincerely,
Angela
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199 reviews from our community

Traveler rating
    88
    71
    26
    9
    5
See reviews for
83
20
17
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
1 review
3 of 5 stars Reviewed August 31, 2013 via mobile

It may be lame but sometimes I'll spend a little more on a hotel that has a hot tub as this was advertised. I find the hot tub permanently closed so I now feel that I overspent a good $50 or so. Would not come back.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Hampton Inn East Lansing, responded to this review, September 16, 2013
I apologize that you feel you overspent $50 on your stay here. Unfortunately, the management company has decided to close our hot tubs company wide. We are diligent on tracking down websites that still have one listed in our amenities. I'm so sorry we missed one! We have a lot of other great things to offer though, and would love it if you gave us another chance. You should see our large whirlpool suites!
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Ashland, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 24, 2013

Great Stay, Great People, Great Hotel. The People were amazingly pleasant and helpful. The room was Clean and inviting. The entire stay was fantastic. I would recommend this Hampton Inn to anyone who is looking for value and comfort away from home.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Hampton Inn East Lansing, responded to this review, September 16, 2013
Thank you so much for the kind words regarding our staff and our hotel in general. It's always nice to hear good things about your hotel. I see you traveled with family; we are proud to announce our "Fun Zone", which has tons of pool toys and floaties for kids of all ages. I hope you get a chance to come back and check it out. Thank you again!
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Cleveland, United States
1 review
5 of 5 stars Reviewed August 22, 2013

Stayed here with my wife and son. Hotel was clean, comfortable, free wireless was nice. Breakfast and coffee all day were nice as well. Definitely would recommend this hotel when in the Lansing area. Stayed in the Courtyard previously while visiting the area and while there was nothing really wrong with the Courtyard, the rooms and overall comfort at the Hampton were much better.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mainz, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

Our stay at the Hampton Inn in East Lansing was excellent. The location of the hotel is very convenient, the room - including the bathroom - was spacious, well equipped and clean, the beds were very comfortable. We were traveling with our two teenage sons, and they enjoyed the pool.
We appreciated the free coffee, tea and hot chocolate that were available in the lobby at all times.
The free breakfast was fantastic, with freshly made waffles and several hot items of good quality. The staff at the hotel were extremely nice and friendly. We were even greeted in German (our native language) when we checked-in. A special thank you to the wonderful lady working in the breakfast area. She was so welcoming and helpful and could not have been nicer. She's a star!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 9, 2013

This hotel was great for my family traveling into the area. The entire staff was exceptional, everyone went out of their way to say hi to each of us on a daily basis. We also got to interact with the manager Bob during breakfast, it is great to see management out interacting with their guests. The pool was nice and relaxing. This will be the only hotel I recommend for family and friends while in the area.

Room Tip: We prefer high floors, seems to be less noise!
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Director of Sales at Hampton Inn East Lansing, responded to this review, August 15, 2013
Thank you for your kind words about our hotel and our staff. I have let them know about your review and thanked them for their continued service. It is great hearing about good stays and we look forward to having you again if you return to the East Lansing area.
Thanks!
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sturgis, United States
1 review
4 of 5 stars Reviewed August 8, 2013

stayed for a wedding in the area. very nice staff . clean hotel. breakfast ok. we got down alittle late not as much to offer, but could tell if we were earlier plenty would have been there. pool was also nice.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Director of Sales at Hampton Inn East Lansing, responded to this review, August 15, 2013
Thank you for choosing the East Lansing Hampton Inn for your recent stay. We are glad to hear that you enjoyed our hotel, staff, breakfast and pool. If you are ever in the area again, we would love to see you.
Thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn East Lansing

Address: 2500 Coolidge Road, East Lansing, MI 48823
Phone Number:
Location: United States > Michigan > East Lansing
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in East Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn East Lansing 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The Hampton Inn East Lansing hotel is located close to Michigan State Capitol Building, Michigan State University and Capital City Airport. Included in every stay is Hampton's free hot breakfast, complimentary high-speed internet access, access to our indoor swimming pool and whirlpool, and our fitness center. Included in every guest room is a 32" HDTV, a comfortable desk and workspace, coffee maker and iron/ironing board and convenient lapdesk. ... more   less 
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Also Known As:
Hampton Inn East Lansing Hotel East Lansing
East Lansing Hampton Inn

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