I am sorry to say that this hotel doesn't care one bit about its guests. I have never slept on beds so uncomfortable in my life. When we tried to talk to the manager about the trouble, we were told they were aware of the problem and that the hotel was planning on replacing all of the matresses at the end of the summer. I found it funny that in all of the rooms there is a sign quoting Holiday Inn's Hospitality Promise. If they can't fix the problem, you don't pay for that part of your stay. I wonder how much a nights sleep is worth? Not only did the manager NOT offer to move us to a different room to see if the beds would be more comfortable (the hotel was less than 25% full during our stay), when we asked for an 800 number to call in a customer service complaint, she told me to find one on the internet when we returned home because she didn't know the number. The hotel is clean enough and the decorations are okay, so if you are not concerned with comfort then you will be fine. However, be aware of the value, or lack thereof. You can't check-in until late afternoon and the waterpark closes promptly at 10pm, even on weekends. By the time we got unpacked and all of the kids were dressed to swim, they only had two hours in the water at most since we also had to stop to have a dinner. For $145.00 we could have stayed at home and purchased water park passes that would have given us a full day of swimming. One last thing, older children are not going to get much out of this waterpark. The younger kids seem to love it, but it is a VERY small water park. One good thing, I was very impressed with the attentiveness of the lifeguards.
- Official Description (provided by the hotel):
- Guests must purchase Water Park Package Rate to access Splash Universe. No other rates apply. The water park will be closed certain days in April, May & June. Call hotel for hours and days of operation.The Holiday Inn Express Hotel & Suites and Splash Universe Water Park Resort is located right next to Cabela s and designed to mirror and complement the great outdoors signature of the world s foremost outfitter. Ideal for those traveling on business or the vacation-minded family looking for an exciting getaway, Splash Universe is a year-round destination. The resort features: 163 themed guest rooms and suites, Shooting Star Arcade, The Trading Post Gift Shop, The Tree House Pub & Grub Restaurant and individual party rooms, ideal for any type of Splash Celebration. The resort also features over 70 bunk bed suites including a separate TV in the bunk area, refrigerators, microwaves, DVD players and much, more! The Splash Universe Indoor Water Park features: Goldmine Adventure Water Slides, Hot Springs Adult Hot Tub, a Lazy River, a zero entry Lil Squirt Pool, and Treehouse Water Fun play area. After a long day of work or play, have a seat & enjoy dinner in the adjoining Tree House Pub & Grub overlooking the water park.The Holiday Inn Express Hotel & Suites is located near downtown Historic Dundee. Dundee offers many shops including Swan Creek Candle Co. and St. Julian Winery. The hotel is also located near many company offices & plants with local and regional bases. ... more less
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- Also Known As:
- Holiday Inn Express - Dundee Hotel Dundee
- Holiday Inn Dundee
- Dundee Holiday Inn