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“Nice but Disappointed in some of the Staff” 3 of 5 stars
Review of Drummond Island Resort and Conference Ct

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Drummond Island Resort and Conference Ct
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33494 Maxton Rd., Drummond Island, MI 49726   |  
Hotel amenities
Ranked #2 of 2 Hotels in Drummond Island
Metamora, Ohio
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Nice but Disappointed in some of the Staff”
3 of 5 stars Reviewed August 8, 2013

We stayed in the resort in room 1210. The children thought it was the best place because of the loft bedroom. The room could have been just a little larger for four adults and three children, but it was alright for two nights. Clean and comfortable otherwise. However, some of the staff were not very cordial. We left the do not disturb button on our door so the room was not cleaned. When I went down to request extra coffee, cups, towels, etc. some of the staff made clear how inconvenienced they were. Request for local information was not helpful. We went to the visitors center and they were wonderful. The Bowling Alley and Grill were wonderful. The service there was exceptional and we had a lot of fun bowling.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Amy H, Director of Sales at Drummond Island Resort and Conference Ct, responded to this review, August 12, 2013
I'm so glad you enjoyed your stay and were able to take advantage of the roomy loft hotel room with 3 queen beds for your large group. I do apologize for your unpleasant experience at our front desk and assure you that is not the normal behavior for our staff. Our front desk staff are genuinely good, service oriented people and I am so sorry you were not given the exceptional service they are typically known to give. Our lodging manager has addressed the issue with her staff and we appreciate you taking the time to share your feedback. I'm glad you all had a great time at Pins Bar & Grill, bowling there is always a good time too! I hope you will consider a return trip in the future.
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30 reviews from our community

Traveler rating
    12
    6
    6
    4
    2
See reviews for
9
10
Solo
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Michigan
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 7, 2013

The boathouse, which we rented for a rustic stay, is in terrible need of a carpenter. Am okay with sloping floors and peeling exterior paint, but the screen door should close out bugs and the windows should open for ventilation, as there is no air conditioning. Weeds should not be growing up into the stairway. It was clean, but cannot expect the staff to clean rotten window sills or missing baseboards. However, the views were beyond compare. When I mentioned the condition issues to staff upon checkout, they said, " well, people either love the boathouse or they don't"

We did not.

Stayed July 2013, traveled with family
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Travelers are raving about these Drummond Island hotels

Val Caron
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 27, 2013

We spent a weekend renting the Wright Cabin, which had 4 bedrooms with queen sized beds and 4 bathrooms with separate showers. Beautiful two story fireplace, comfortable furnishings, spacious. The beds were comfortable, rooms had rustic decor. Large balcony and deck, too bad the weather was not the best for spending time outside. Lovely view of a pond complete with a loon swimming around in it. Loved the wood timber construction of the cabin and interior! The staff were great, very accommodating and friendly. We will be back!

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sterling Heights, Michigan
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 27, 2013

We went just before Memorial Day Weekend, so it was pre-season. But the staff was extremely accommodating. We stayed in and only saw the Lodge Rooms. They were large, clean and cozy with rustic decor/old style golf decorations. The upstairs Lobby area was great for sitting and playing cards in the evening. Staff made that available to the 8 guests staying at the resort. Wish breakfast had been available at the restaurant, but we made do with foods that we had traveled with. Fridge, microwave and small coffee pot available in room. TV/cable ready. It was colder and wet, but still we golfed and did enjoy it. Course would have been very pretty in better weather. First tee box - mile in the woods, nice ride to get there. Would go again.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 23, 2012

Stayed here for a weekend of wedding and fun. The rooms were cozy and decorated with rustic themes as well as oars, golf clubs, and other things. The beds, we thought, were pretty comfy. The rooms itself were large, and a large bathroom. The staff was very friendly and were very accommodating with directions and maps. The one thing kind of out dated is the tvs in the room and vcrs. But, us personally did use the tvs at all. Overall, I would recommend this place to anyone going to the island. They also have a very delicious and inexpensive restaurant on site.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2012

The lodge is rustic, clean, and welcoming. We have been visiting the island for over 10 years now and always stay at Woodmoor. "The Rock" is a challenging golf course and we always see deer and geese, and the occasional Sandhill Crane. Never a black bear, much to our disappointment. While our scores could improve, the course is well-maintained and beautiful!

We higly recommend this property and our only complaint is that the restaurant PINS is not open for breakfast and lunch at certain times of the summer. When it is, it is delicious! We also enjoy the servcie and the food at Bayside which is a few steps up from Pins and has a beautiful view of the lake.

Room Tip: If you have children, ask for a loft room.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munising, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 20, 2012

We stayed 2 nights here and found that the accommodations were good but they do not provide any breakfasts at all. The King + Queen loft was roomy but there wasn't anywhere to store clothing and other items brought along for children. We ate at Pins restaurant and found the service severely lacking. The high chairs they had did not have any straps to keep the child restrained so we had to go out to get our own. The items ordered were missing key ingredients mentioned in the menu and the wait was much too long with others being served before us.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drummond Island Resort and Conference Ct

Address: 33494 Maxton Rd., Drummond Island, MI 49726
Location: United States > Michigan > Upper Peninsula > Drummond Island
Hotel Style:
Ranked #2 of 2 Hotels in Drummond Island
Price Range (Based on Average Rates): $$
Number of rooms: 65
Also Known As:
Hotel Drummond Island

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