We stayed here recently for a couple of nights. Just after checking in, we noticed that the door lock was difficult to get to latch when leaving the room. We mentioned it to the front desk and really got no response. We decided to just make sure it latched before we walked away each time. Our second day with this hotel, we had left for the day to return to the door lock not engaged after the cleaning crew had finished. Again down to the front desk to complain and got a "we are sorry about that" and then nothing. No one came to look at the lock to make sure it was working properly, no question of if anything was missing. Will not stay here again or recommend that particular hotel to friends or family. Very disappointed ....how they handled my complaint.
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- Also Known As:
- Americinn Lodge & Suites Saugatuck _ Douglas Hotel Douglas
- Americinn Lodge And Suites Saugatuck _ Douglas
- Americinn Hotel Douglas