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“Ok hotel, nothing special” 3 of 5 stars
Review of Doubletree by Hilton Hotel Detroit-Dearborn

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Doubletree by Hilton Hotel Detroit-Dearborn
3.5 of 5 Hotel   |   5801 Southfield Expressway, Detroit, MI 48228   |  
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Ranked #7 of 34 Hotels in Detroit
columbus, United States
1 review
“Ok hotel, nothing special”
3 of 5 stars Reviewed October 3, 2013

The hotel is ok if you can get a good deal, but there is nothing outstanding about it. We wanted to swim after our big day out to relax, but they closed the pool 3 hours before its posted closing time to clean it on a Saturday.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer p, Public Relations Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this review, October 13, 2013
Thank you very much for your feedback we greatly appreciate it. I’m very sorry to hear that you were unable to enjoy our swimming pool, but due to strict health code standards and policies our maintenance staff is required to do reading on the pool and all chemical levels every couple hours and if for any reason the chemicals are not at proper levels we are required by law to shut it down till levels are back to required standards. I know unfortunately that does not make up for you being unable to utilize that amenity please feel email me at Jennifer.pupa@hilton.com and we can discuss further. Thank you again, and I look forward to your response.
Kindest Regards
Jennifer Pupa
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768 reviews from our community

Traveler rating
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    98
    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Pittsburgh, Pennsylvania, United States
1 review
5 of 5 stars Reviewed October 2, 2013

We recently stayed here with our hockey team and it was by far the best stay in a long time. The hotel accomidated our children with a room to play knee hockey and allowed the parents adequate room to gather for drinks and conversation. Normally this is not an option with other hotels. I loved this hotel. Rooms were clean and staff went over and above to meet everyones needs. Thank you soo much
bonus: there was a foosball tourney there and they set up a tourney for the children to participate. which they absolutely loved.

Room Tip: we had a king bed and a pullout which was perfect for the 4 of us traveling.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer p, Public Relations Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this review, October 3, 2013
Thank you so much for your great review. I’m very glad to hear that you loved our hotel and that we could exceed your expectations, unlike hotels you’ve previously visited. Also it’s nice to see that the children as well as adults could all enjoy themselves. Thank you again and we hope that in future visits to the area you will choose to stay with us again.
Kindest Regards
Jennifer Pupa
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Chelsea, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 2, 2013

Average room accomodattions, No refigerator or microwave but clean and serviceable. I made 3 attemots to insure adjoiining rooms1mat the time of reservation 6 weeks prior, 2 a specific phone call the week prior to my stay, and 3 the day of my check in. It wwsa useless. Moring breakfast was good. and staff was polite and friendly

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer p, Public Relations Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this review, October 13, 2013
Thank you for your feedback we appreciate all feedback we receive be it good or bad, there is always something to learn from and to improve upon. I would also like to give you my most sincere apologies, It appears that we did you give you the excellent Double Tree experience that we strive to give every guest. I would like to discuss further on ways we can improve if you would like to email me at Jennifer.pupa@hilton.com . Thank you, and look forward to your response.
Kindest Regards
Jennifer Pupa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 1, 2013

This city (including other hotels nearby) isn't always known for its customer service, but service at this hotel is great. The hotel was a recent refurbish of a historic hotel and still retains some of the original charm in the lobby, along with very modern rooms. I stayed in a king suite for the same price as a regular king room, and it was huge, with a TV in each room, large bathroom, nice view of downtown buildings.

This end of Fort Street can be pretty deserted on weekends and at night but I felt safe walking alone in the neighborhood in the earlier hours. It's about 2 blocks to the People Mover and a 10-min walk to Campus Martius, Cobo Center and other downtown attractions.

Stayed here for the Detroit Free Press Marathon last year, and this hotel has the added bonus of being located pretty much on top of the start line. A nice addition was the race organizers arranged to have the hotel give out special room keys on race weekend with the marathon logo on it, which was fun for those getting in spirit of the event. Will be staying here again when returning for the marathon this year.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer p, Guest Relations Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this review, October 13, 2013
I’m glad to see that you enjoyed your stay, and thank you so much for the feedback. Unfortunately it seems as though you stayed at the Downtown Fort Shelby location and not our property. I will make sure to pass along this wonderful review to them. We also hope that you keep Hilton properties in mind when considering future accommodations.
Kindest Regards
Jennifer Pupa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dearborn, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 27, 2013

The front desk was great, friendly and helpful. However, internet was down for the entire stay which prevented me from getting work done in hotel. Also, the lobby shop was closed more than it was open and the hotel was not that clean. I would not stay again unless I was faced with no other options.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Louis
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 25, 2013

Nice hotel, great gym, rooms very clean. An older property by well maintained. Many resturants close by. Easy accsess. Good breakfast. Nice lobby with a gift shop. Some of the carpet in the halls was stained. I dont understand why hotels allow this.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

I just love this hotel. So do my kids. Everyone is friendly - seriously. There was a lady vacuuming a hallway we walked through and she stopped to say good morning to us with a smile. Now that I think of it, all of the staff we encountered smiled at us. Everything was perfect; AGAIN!

Room Tip: This trip we had a 4th floor room. It was quiet and didn't seem any less convenient than our las...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Detroit-Dearborn

Address: 5801 Southfield Expressway, Detroit, MI 48228
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Detroit
#6 Romantic Hotel in Detroit
#7 Family Hotel in Detroit
#7 Business Hotel in Detroit
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Hotel Detroit-Dearborn 3.5*
Number of rooms: 347
Official Description (provided by the hotel):
The Doubletree Hotel Dearborn near the suburban west Detroit town of Dearborn, Michigan, is only nine miles from downtown Detroit and minutes from Detroit Metro Airport (DTW). Our distinctively new, full-service hotel is conveniently located off the Southfield Expressway at Ford Road, with easy access to I-94, I-96 and all major Detroit-area thoroughfares. ... more   less 
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Also Known As:
Doubletree Detroit
Detroit Doubletree

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