Thsi is a very large hotel, rooms are located in the back area, could be lots of walking to reach your room.Large rooms very clean, lovely bedding , comfortable sleep. .Very nice bar area , service there was excellent. Buffet breakfast, didn't use ,but was told it was very good. Lots of chain restaurants in the area,eg Chilis and Red Robin. Would go back again.

In September 2012, my wife, 19 year old daughter, and I stayed here 13 nights. On the first night we experienced our first fire alarm ever, which was triggered by a hotel employee. By the 5th day, the linen hadn't been changed - although a card in the hotel indicates that linen will changed every 3rd day. On the 9th day, we returned late in the evening to discover that the room hadn't been cleaned at all. For a total of 13 nights, the linen was changed 3 times - 2 of these were only by our request. In addition, every single day - including the first evening - there was a piece of toilet paper on the bathroom floor, next to the tub. None of the cleaners discovered or removed it - which left us wondering how intense the cleaning actually was performed.
The room was lacking overhead lighting and a full-length mirror - much needed utilities when travelling with 2 women.
Noise from the adjoining room, with kids bouncing off the wall. We could hear toilet noises in the middle of the night from a room from the floor above.
Also on the first evening, someone tried to steal the plates off our rented car. We informed the security guard - who is always parked only near the front entrance; he suggest we report it to the front desk; the front desk attendant seemed totally disinterested.
Best thing about this hotel is the free cookies given out at the front desk - delicious, though surely fattening - but worth every calorie.
The hotel is located near a ghetto-type area. We actually had to purchase gas one evening nearby and saw drugs being dealt from a gas station. We left in a hurry.

Our club meeting (about 120 attendees) was well taken care of during our meetings. The rooms and service was fine, but the air in the hotel was very dry, causing health problems for a number of the attendees.

The restaurant was another matter. While the breakfast buffet was fine (it was included in our group rate), dinners were a different story. On two evenings we had wait staff who got the orders wrong or forgot them entirely. We had to wait a long time for the food and when it came it was barely warm. To top it off they automatically addded a 20% tip to our bill. I normally associate a 20% tip with excellent service. It seems obvious that if wait staff know they are automatically getting a tip they may be less motivated.

In summary - the hotels is ok but do not dine there.

I am a regular visitor to this hotel, I have seen some improvements but on the other side I always have the same complaint when they ask me for feedback, the service in the restaurant mainly in breakfast is always slow to deliver the check, the location of the hotel is good, there are a lot of restaurants around and shopping malls too, anyway a strongly recomend not to take breakfast at the hotel if you are in a hurry, the Bar service at Grille 39 is not good either, you may want to walk to a couple of bars that are around. The staff outside the restaurant is great and usually very helpful.