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“Very Large Clean Hotel” 5 of 5 stars
Review of Doubletree by Hilton Hotel Detroit-Dearborn

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Doubletree by Hilton Hotel Detroit-Dearborn
3.5 of 5 Hotel   |   5801 Southfield Expressway, Detroit, MI 48228   |  
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Henry Ford Family Package
Ranked #7 of 33 Hotels in Detroit
Ontario
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
“Very Large Clean Hotel”
5 of 5 stars Reviewed November 10, 2012

Thsi is a very large hotel, rooms are located in the back area, could be lots of walking to reach your room.Large rooms very clean, lovely bedding , comfortable sleep. .Very nice bar area , service there was excellent. Buffet breakfast, didn't use ,but was told it was very good. Lots of chain restaurants in the area,eg Chilis and Red Robin. Would go back again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDearbornGM, General Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this review, November 20, 2012
Thank you very much for your positive feedback. I will be sure to share with the rest of the team. We look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

Traveler rating
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    97
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Copenhagen, Denmark
1 review
2 of 5 stars Reviewed November 2, 2012

In September 2012, my wife, 19 year old daughter, and I stayed here 13 nights. On the first night we experienced our first fire alarm ever, which was triggered by a hotel employee. By the 5th day, the linen hadn't been changed - although a card in the hotel indicates that linen will changed every 3rd day. On the 9th day, we returned late in the evening to discover that the room hadn't been cleaned at all. For a total of 13 nights, the linen was changed 3 times - 2 of these were only by our request. In addition, every single day - including the first evening - there was a piece of toilet paper on the bathroom floor, next to the tub. None of the cleaners discovered or removed it - which left us wondering how intense the cleaning actually was performed.
The room was lacking overhead lighting and a full-length mirror - much needed utilities when travelling with 2 women.
Noise from the adjoining room, with kids bouncing off the wall. We could hear toilet noises in the middle of the night from a room from the floor above.
Also on the first evening, someone tried to steal the plates off our rented car. We informed the security guard - who is always parked only near the front entrance; he suggest we report it to the front desk; the front desk attendant seemed totally disinterested.
Best thing about this hotel is the free cookies given out at the front desk - delicious, though surely fattening - but worth every calorie.
The hotel is located near a ghetto-type area. We actually had to purchase gas one evening nearby and saw drugs being dealt from a gas station. We left in a hurry.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeDearbornGM, General Manager at Doubletree by Hilton Hotel Detroit-Dearborn, responded to this review, November 20, 2012
I sincerely apologize for your poor stay with us. Rest assured I am addressing with my team. I would like to make this up to you if possible. Please contact me at charles.mahabir@hilton.com so we can discuss more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 19, 2012

Our club meeting (about 120 attendees) was well taken care of during our meetings. The rooms and service was fine, but the air in the hotel was very dry, causing health problems for a number of the attendees.

The restaurant was another matter. While the breakfast buffet was fine (it was included in our group rate), dinners were a different story. On two evenings we had wait staff who got the orders wrong or forgot them entirely. We had to wait a long time for the food and when it came it was barely warm. To top it off they automatically addded a 20% tip to our bill. I normally associate a 20% tip with excellent service. It seems obvious that if wait staff know they are automatically getting a tip they may be less motivated.

In summary - the hotels is ok but do not dine there.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh PA
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 17, 2012 via mobile

I am a regular visitor to this hotel, I have seen some improvements but on the other side I always have the same complaint when they ask me for feedback, the service in the restaurant mainly in breakfast is always slow to deliver the check, the location of the hotel is good, there are a lot of restaurants around and shopping malls too, anyway a strongly recomend not to take breakfast at the hotel if you are in a hurry, the Bar service at Grille 39 is not good either, you may want to walk to a couple of bars that are around. The staff outside the restaurant is great and usually very helpful.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reading, Pennsylvania
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 17, 2012

I stayed here the first part of September 2012. I was greeted by two very friendly front desk staff. I'm a Diamond member and they took care of me even coming out from behind the desk tio give me my key packet and explain everything that was in the packet. My room was clean and comfortable. I had breakfast both days at the resturant and was very happy with the buffet they had. The second night I had dinner at the resturant and enjoyed my free drink. The hotel is located very close to all of the Dearborn attractions - The Henry Ford Museum, Green Field Village, The Ford Estate, Malls and movie theaters along with several resturants in walking distance. Free parking is nice along with the Doubletree cookie. I would stay here again.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 11, 2012

The front desk staff were very helpful; they rushed through my check-in as my flight had been delayed and I was late for a meeting. The room was too dark to work and the sink didn't drain, but the bed was very comfortable. Room service breakfast was not good - they forgot a number of items, but the location was just what I needed. Based on the other reviews, I may have caught them on a bad day, but I'd look for another option next time.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 9, 2012

Our family reunion stay was wonderful. We were new to Doubletree and were trying out the bed and breakfast special. The breakfast buffet was delicious and a hit with children and adults. We stayed on the weekend of September 21-23 of 2012. Staff were outstanding. Service was excellent.

Room Tip: Higher floors are very quiet.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Detroit-Dearborn

Address: 5801 Southfield Expressway, Detroit, MI 48228
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Detroit
#6 Business Hotel in Detroit
#7 Romantic Hotel in Detroit
#9 Family Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Detroit-Dearborn 3.5*
Number of rooms: 347
Official Description (provided by the hotel):
The Doubletree Hotel Dearborn near the suburban west Detroit town of Dearborn, Michigan, is only nine miles from downtown Detroit and minutes from Detroit Metro Airport (DTW). Our distinctively new, full-service hotel is conveniently located off the Southfield Expressway at Ford Road, with easy access to I-94, I-96 and all major Detroit-area thoroughfares. ... more   less 
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Also Known As:
Doubletree Detroit
Detroit Doubletree

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