I stayed at the Doubletree Detroit-Dearborn for the second time this year and had a bad experience. The Doubletree brand is fairly tired and Hilton is not doing much to refresh the brand or its properties.
I had a problem during a recent stay: I realized the night before a business meeting that my room lacked an ironing board. I like to iron my clothing which has become wrinkled in my suitcase before a meeting. I called down to the front desk requesting an ironing board. 30 minutes later, no ironing board. I called down again and was told that staff had been given the wrong room number. OK, not a huge problem, although I get the impression that my room number appears on the display at the front desk. My ironing board arrived 10 minutes later.
Unfortunately, I failed to notice that there was also no iron in my room until the next morning. I had 30 minutes to shower and get ready to leave for a business meeting. Again I called the front desk requesting an iron. The desk personnel remembered that I called for an ironing board the previous night and promised to get me an iron. I didn't think it would be necessary for me to add that I needed the iron IMMEDIATELY. 30 minutes passed and I was out of the room wearing the wrinkled shirt to my very important meeting. I went to the front desk and related that this poor service was unacceptable. She offered me Honors points. I have not seen any points added to my account 24 hours later.
Bottom line, I will find another hotel chain for my next trip to Detroit.
- Official Description (provided by the hotel):
- The Doubletree Hotel Dearborn near the suburban west Detroit town of Dearborn, Michigan, is only nine miles from downtown Detroit and minutes from Detroit Metro Airport (DTW). Our distinctively new, full-service hotel is conveniently located off the Southfield Expressway at Ford Road, with easy access to I-94, I-96 and all major Detroit-area thoroughfares. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels, Cheap Tickets, Hotels.com, Orbitz, Agoda, Priceline, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Doubletree by Hilton Hotel Detroit-Dearborn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Detroit
- Detroit Doubletree