I had the opportunity to stay at this property as a guest of a convention. It is absolutely beautiful. They are under renovation right now...so ASK for a renovated room. They are gorgeous!!
Very HGTV with LARGE plasma tv's in the living room and the bedroom.
That's about where the great designation stops. They missed the bus with me on service. I had a package delivered to the hotel and security called to let me know it was at the desk. When I went to get it some time later, no one could find it. The manager that got involved tried to say that maybe it never came...Security told me, "I can't find it...so I don't know what to tell you." Seriously? That is an answer from a Four Diamond property??
Both management and security got involved looking for it and security delivered it to my room about 20 minutes later. Five minutes after that the manager called to let me know that it could not be found...she was just about to tell me how maybe it didn't come to the hotel when I stopped her to let her know that it was delivered to me. It was there the whole time...and everyone wanted to take the easy way out by telling me something to get me out of the way. Just a little disconnect in the communication I guess. She was apologetic and sent something to me in the room as a gesture of kindness.
Again I was a part of the convention. Though the hotel touts shuttle service and newspapers, we were denied rides to Cobo Hall and USA Today was delivered 1 day only. If you read reviews or call as well you will hear about a continental breakfast which I guess management decided not to offer with our convention being in town. There is no turn down service and no chocolates.
Seems crazy that a downtown property would make exceptions during a convention when I would think conventions in downtown are common. To be honest, just know that the staff will make up the rules as they go along based on their willingness or desire to accommodate at a given moment. Do not expect the same level of service day to day or person to person!!!
Lastly, I was devastated on my day of check out. I left my room earlier than my roommate and I facilitated the payment of the bill. The staff has a new computer system and asks for your patience but they are not flexible even if they make a mistake on it. I guess when I paid the bill even though I told them that someone was in the room...the desk checked me out. This sent a note to housekeeping to clean the room. My roommate was infringed upon 4 times by housekeeping even though the privacy sign was up. At one point she was fresh out of the shower when the housekeeping lady came in...They shut the air off and the final time the housekeeper basically just told my roommate to get her things and leave...they didn't care what was going on. This ALL happened BEFORE the standard check out of noon. That was really embarrassing and rude.
From the hotel perspective just plan to be in a safe, clean and well decorated place with great tv's....and that's going to have to just be enough.
As far as the area, there are some nice restaurants in which to grab some food in and near Greektown. I live in a city where smoking is not allowed in restaurants so I always took my food to go. GREAT deli...a little pricey though..in Greektown. Fishbones is also really good!!
Happy travels!!!









