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“5 Stars of Zen!” 5 of 5 stars
Review of The Westin Detroit Metropolitan Airport

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The Westin Detroit Metropolitan Airport
4.0 of 5 Hotel   |   2501 Worldgateway Place, Detroit, MI 48242   |  
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Hotel amenities
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Complimentary Breakfast
Ranked #3 of 33 hotels in Detroit
GreenLeadersGold level
Kingsville, Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“5 Stars of Zen!”
5 of 5 stars Reviewed September 7, 2013

Upon walking into the lobby of The Westin Detroit Metro Airport, you will breathe in a fragrance you can't quite label but love. The indoor flowing fountains and Zen gardens immediately calm you. A look around and you'll spot their restaurant/bar (which features the finer wines/whiskies, excellent food (the bartender will remember your name), an elegant glass elevator, a private entrance to the MAC terminals and a gift shop. The rooms are luxurious with surprising quiet and cool views of the runway. Even if you don't have an opportunity to stay there, plan extra time on your next trip for a glass and an appie at the bar!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, September 14, 2013
Thank you very much and I'm thrilled that you enjoyed your stay. We do our very best to provide a renewing experience for our guests and your feedback was just what we hoped for.

Sincerely,

Paul DiNapoli
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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856 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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English first
Atlanta, Georgia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2013

After being diverted to DTW for weather reasons at ORD we found ourselves spending the night in Detroit. Being that I'm an SPG lover I didn't look for any other hotels and found this one was literally right in the middle of the A gates.

We walked through at midnight and while I was initially was frustrated that the SPG elite line was being used by people who weren't even sure if they had an SPG account, I chilled out and put the blame back on the airline! :) Another hotel associate, Scott, came out and was EXTREMELY helpful and super friendly. He got us checked in and found us all the discounts for which we were eligible (thanks Scott!) and pointed us to our room.

The room was super nice and as an added perk as I am an avgeek (Aviation Geek for those who aren't) had a huge window overlooking the gates and end of the runway. This however did not make the hotel loud, we actually couldn't hear a thing. I always sleep well at Westin hotels and this was no exception, room was very clean, the bathroom was even cleaner, nice large closet and a chaise which overlooked the aforementioned gate area.

The one area I couldn't seem to avoid was the fragrance in the room. I have severe allergies and strong scents make it hard for me to breathe. The fragrance was so strong in the room that I found myself struggling to breathe throughout the night which of course lead to me not sleeping. I would say it wasn't a stinky smell but smelled as if one of those fragrance vases had broken and the aroma was just overwhelming.

I did not have a chance to use the gym as we woke up at 5:30 to catch the first flight out and it is worth noting that the hotel has it's own private security screening area however it does not open until 7:30 (I did see on twitter that they are closing it for renovations mid 9/13 so check before you go to sleep) but getting to the regular security screen is just a short walk from the second floor.

As an avgeek/SPG fan I'll definitely come back, this time I'll just ask for a room w/out fragrance! :)

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, September 14, 2013
We're so pleased that we could be there for you during an unexpected stay. We certainly appreciate your feedback and absolutely agree - Scott is an amazing leader and we're very proud of him!

Thank you again,

Paul DiNapoli
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio, United States
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 4, 2013

I love this place! I have reviewed it in the past and am never disappointed. So clean and the beds are so comfy!! I don't know what the amazing smell is when you walk in but it delights my senses.

My main purpose in this review is to point out how delightful Kim at the bar in Dema is. She is always smiling and remembers us when we pop down whether for dinner or a nightcap. Some bartenders at hotel airports lack any personality or enthusiasm because they dealing with a captive audience but she is refreshing and pleasant.

Westin is always the place for us to stay the night before and after travelling from Metro. You cannot beat their park and fly package.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, September 14, 2013
Thank you very much for being such a loyal guest and yes, the aroma that you mentioned is our Westin signature White Tea scent. Also, we certainly agree that Kim in our Dema Bar is amazing and we're very proud of her.

Hope to see you soon,

Paul DiNapoli
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 4, 2013

Have stayed here 3 times past couple years. The property is beautiful and super super quit - no airplane or hallway noises. The food service and beverage is exceptional and best of all open late - 1:00am and I think 2:00am on weekends.

Not to forget it has its own TSA screening point from hotel right into concourse,

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, September 14, 2013
I can't thank you enough for your commentary and praise. We're just so proud of our team and we're glad that you've enjoyed your time with us. We look forward to seeing you again soon.

Sincerely,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 3, 2013

I stayed here for a business meeting. Since the hotel is attached to the airport, travel to the hotel was a breeze. The restaurant and bar on-site are good and there is valet parking for anyone coming to meet with you. They also have cars and taxis lined up in case you do need to travel outside of the hotel for a meeting but Westin does a great job of providing everything you need for a quick meeting at the hotel.

I will certainly be back.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, September 14, 2013
Yes, we receive many comments about our amazing service. However, thank you so much for also mentioning our convenience. Making things easy and convienent is part of our mission and we're always happy to assist.

Thank you again,

Paul DiNapoli
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, FL
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 31, 2013

I really like everything about this hotel. The convenience factor is huge. There is even a TSA line inside the hotel. Although over the years, the price has gone up a bit, I really like the service, cleanliness and amenities.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, September 14, 2013
We're so pleased that you've enjoyed our service and amenities too and we hope to see you again soon!

Sincerely,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelsea, Michigan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 29, 2013

Had a 6:30 am early flight so we thought it would be fun to stay overnight at the airport. Try to get a room rate that includes valet parking for the most convenience. Our room overlooked the tarmac and the kids enjoyed seeing the planes leave the gate. The room service was good and the overall experience was great. Easy checkout and walk through to security although the Westin airport security wasn't open for our super early flight. Kids enjoyed having the empty pool to themselves.

Room Tip: Request a tarmack view for the kids.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, September 14, 2013
Thank you for mentioning that we're also a great place for kids and families! Our pool overlooks the airplanes and I'm sure your children enjoyed the view.

We look forward to seeing you during future travels.

Sincerely,

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Detroit Metropolitan Airport

Address: 2501 Worldgateway Place, Detroit, MI 48242
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Detroit
#1 Green Hotel in Detroit
#1 Business Hotel in Detroit
#2 Luxury Hotel in Detroit
#3 Romantic Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Official Description (provided by the hotel):
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin

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