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“Amazing Airport Hotel @ Affordable Price” 5 of 5 stars
Review of The Westin Detroit Metropolitan Airport

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The Westin Detroit Metropolitan Airport
4.0 of 5 Hotel   |   2501 Worldgateway Place, Detroit, MI 48242   |  
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Breakfast for 2 Included
Ranked #3 of 34 Hotels in Detroit
Certificate of Excellence 2014
GreenLeadersGold level
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Amazing Airport Hotel @ Affordable Price”
5 of 5 stars Reviewed March 24, 2013

During a recent trip back my home town from overseas, I found myself stranded overnight at Detroit-Metro. Rather than be shuttled to an off-airport hotel property, I elected to get a room at the Detroit Airport Westin. Even though I made a last minute reservation upon clearing customs at approximately 8pm, I was able to get a room at an affordable price. While I had never stayed at this particular Westin property before, I usually find the Westin chain to be consistent when it comes to quality and cleanliness. This particular Westin stay did not disappoint. The hotel's entrance is conveniently located in the terminal adjacent to Delta's check-in counters. Upon entering, it was apparent that this was no ordinary hotel in an airport. Rather, it had the feel of an upscale business hotel that you might find anywhere around the globe. As I find with most Westin's, the hotel atmosphere was modern and chic. After an efficient check-in, I proceeded to my room to drop off my luggage before heading to the Westin's bar for a late night bite. As a Starwood preferred member, I was given a room on one of the floors allocated for Starwood preferred members. The room, like the lobby, was modern and comfortable. With a full size bed, a couch, reading chair, desk, and very large flat screen TV, I had all the amenities I needed and more for a brief overnight stay. What I really appreciated was the well laid out work desk area which was well lit, had plenty of easily accessible electrical outlets (yeah, I did not have to crawl on my hands and knees to plug in my pc), and a comfortable desk chair much like one would find in any high end office environment. The bathroom, while relatively small, was more than adequate and was spotlessly clean. The waterfall shower was a nice and unexpected touch. The restaurant in the lobby was open only until 10pm (on a Saturday night, would have thought they might have been open a bit later), but thankfully the adjacent bar was open until Midnight and offered a menu with quite a bit of variety ranging from sandwiches to a range of entrees include meat and seafood. The bar had a number of wide screen televisions so I was able to watch the NCAA tournament while enjoying my dinner with co-workers. And while the service was a bit slower than one would expect, the server was friendly and the food was tasty. In the morning, checkout was efficient and friendly. Delta check-in kiosks adjacent to the hotel desk proved useful as I had to grab a new boarding pass after selecting a seat on-line earlier the night before. One feature of the hotel that I was unable to take advantage of because of the early time of my flight the next AM was a dedicated security check point in to the air-side of the terminal that is located off the lobby within feet of check-in. Sadly, this TSA checkpoint does not open to the public until 745 AM though I noticed that airline aircrew staying at the hotel were able to use it at 630 AM when I was checking out. Overall, a great experience and a great hotel. Westin once again proved themselves in tune with the needs --- and desire --- of this international business traveler.

Room Tip: Seems to me that there is a not a bad locale in the hotel.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for taking the time to share your detailed and thorough experience with us. Sounds like you had a wonderful visit and I'm so glad we exceeded your expectations. Hope to see you again soon.

Paul DiNapoli
Director of Operations
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1,014 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Condamine, Monaco
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 23, 2013

Extremely convenient, right inside the airport near the gates, but does not feel like it when inside, nice atrium, good room and service, best in-airport hotel I have ever been to. The atrium is very large with big trees and an acceptable restaurant. There is also a gym in the hotel, the rooms are quiet and overlook the atrium.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for the wonderful compliment as being the best airport hotel that you've ever been to. Certainly high praise indeed and I humbly mention that we do hear that feedback a lot...

Can't wait to see you again.

Sincerely,

Paul DiNapoli
Director of Operations
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Asheville, North Carolina
Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 16, 2013

So-so, mediocre property, but it is in the airport. no hot water for shower, and toilets was broken.
Room was glanced over by maids before my arrival, and cleaning staff needs to learn how to clean. When you are going to bed, you don't want to turn the sheets back to find the last guest's hair. CHANGE THE SHEETS!

Service was vey poor in the restraint, ate there twice,....never again.
Overall.....take a shuttle and o somewhere else.

Room Tip: Don't book here.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, May 5, 2013
Dear Valued Guest,

We sincerely appreciate your feedback and I must mention that we were very surprised. Although your feedback was uncommon for us, I was able to urgently research this matter and address without delay. Thank you again for your comments and we hope you'll give us another try.

Sincerely,

Paul DiNapoli
Director of Operations
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Ann Arbor, MI
Top Contributor
135 reviews 135 reviews
54 hotel reviews
Reviews in 91 cities Reviews in 91 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed March 15, 2013

I have stayed here on more than one occassion when I have early morning flights. This is your standard Westin hotel with all the westin amenities. The good- if you have a delta flight, it is extremely easy to enter the airport due to the fact there is a security checkpoint in the hotel. Rooms are clean and despite being an airport hotel, quiet. The bad- lobby/restaurant area is open, and smells slightly fishy. I am not sure if this is due to the food served at the restaurant or the water. Food at restaurant not terrible, but not the best. If you stay here, you are stuck eating at the hotel. The lobby does not have natural light. If you are staying here and headed towards the non-Delta (ie the north terminal), don't bother staying here. The shuttle service is unreliable. I recommend parking at a discount lot and taking their shuttle to the delta terminal vs using the costly valet service at the hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, May 5, 2013
Dear Valued Guest,

I'm so glad you enjoyed our clean and extremely quiet rooms. Great news, we now have an airport shuttle tracking monitor at our main entrance, so if needed, our guests can track the exact timing of the Airport's inter-terminal shuttles.

Thank you,

Paul DiNapoli
Director of Operations
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Gig Harbor, Washington, United States
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2013

This is a great place for a business meeting or if you have an early morning flight. It is the ultimate in convenience to the Detroit airport. I've stayed there twice for those reasons. Comfortable and quiet. The catered food for our meeting was exceptional. Everyone was pleased.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for being a frequent guest and we also appreciate you mentioning our Banquet and Catering services. Our food quality and service is exceptional there too and we're glad you enjoyed your experience.

Paul DiNapoli
Director of Operations
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Windsor, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013

We've stayed here twice before flying out the next day on vacation. Clean, spacious and comfortable. The room service is delicious. What a way to start off your vacation. This year, we also stayed here one night when we came back, before travelling home. It's such a great hotel.

Room Tip: Great place to sleep if you have a morning flight.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, May 5, 2013
Dear Valued Guest,

I'm so glad you had a "Perfect" experience. That's always our goal and we'd love to see you again.

Thank you,

Paul DiNapoli
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Lansing, MI
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 11, 2013

This is a comfortable, convenient, extra-nice place to stay before an early flight. There is even a security checkpoint in the lobby, which is a great alternative to the security points in the airport which are mobbed with long lines.
The restaurant is quick and very good.
It's not inexpensive, but when you need an alternative to the usual airport hotels and restaurants, this is a great place to stay and to dine.

Room Tip: I enjoy the rooms facing the gates, so you can see airplanes coming and going.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul D, Manager at The Westin Detroit Metropolitan Airport, responded to this review, March 13, 2013
Dear Valued Guest,

Thank you for your feedback and I'm happy you enjoyed our Dema Restaurant and Bar. We hope to see you during your future travels.

Paul DiNapoli
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Detroit Metropolitan Airport

Address: 2501 Worldgateway Place, Detroit, MI 48242
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Detroit
#1 Green Hotel in Detroit
#2 Luxury Hotel in Detroit
#3 Business Hotel in Detroit
#4 Romantic Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Detroit Metropolitan Airport 4*
Number of rooms: 414
Official Description (provided by the hotel):
The Westin Detroit Metropolitan Airport, located in the new world-class McNamara Terminal, offers a private security entrance, latest technology and Detroit's most stylish & comfortable surroundings. ... more   less 
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Also Known As:
The Westin Detroit Metropolitan Airport Hotel Detroit
Westin Detroit Metropolitan Airport
Detroit Westin

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