I'll admit, I'd been itching to stay at this place since the new terminal opened in 2002. But I never had a layover long enough to justify it until last weekend. After finally staying here, I have to agree with the other reviews - if you need an airport hotel at DTW, this is your place.
Finding the check-in desk at first was a challenge - entering from the land side put me on the third level, and I had to go downstairs and wind my way past the restaurant. Once I got there, check-in and check out were a snap. Since my flight didn't leave until 3, they agreed to extend my checkout until 1:30pm. My room was well-lit and everything was functional. There were lots of outlets to plug in my gear. The furnishings were typical Westin save for the (really comfortable) chaise lounger in front of the window for those of us who like to watch the airplanes.
This is an airport hotel, so don't expect much for free. There are several bottles of water, wine and a mini-bar in the room. Read the tags very carefully before you open anything, because some items are free and others will cost you. Internet is $12/day (free in the lobby) and there's no free breakfast unless you have club access. Like other reviewers, I found the hotel to be very quiet, with what I would consider a normal level of noise from the hallways and other rooms. The airplane noise was very muted, but still present... especially when the larger jets took off, but still considerably quieter than most airport hotels I've stayed at. There is also a tunnel that runs under the hotel for airport vehicles, and even on the upper floors I could occasionally hear the clattering of those trucks.. presumably coming through the ductwork.
The entire hotel was exceptionally clean and smelled great - probably the cleanest Westin I've stayed at. The furnishings in my room were showing a fair amount of wear, but everything was functional. Unfortunately, the housekeepers left some trash and wet towels in the room from a previous guest. A quick call to the desk fixed the problem, and they comped my breakfast in the restaurant the next morning as an apology. Now THAT'S customer service! In fact, all the staff I interacted with were incredibly friendly and helpful. When I needed an item delivered to my room, they were there within five minutes!
I only tried the restaurant for breakfast, and while good, it was over-the-top expensive, even for an airport hotel. $11+tax for cereal and coffee?? If you're flying Delta, I'd recommend going into the terminal for breakfast. You'll need a Delta boarding pass to get through the checkpoint as the hotel won't give you a pass on the day you check out, and TSA won't accept a non-Delta boarding pass at the hotel's security checkpoint. The hotel's TSA checkpoint was open from 7:45am-7pm and using it was easier than I expected. Even though they say to allow 30 minutes for the process, I was through in less than five. Without a boarding pass, the Detroit Police must screen you first, verify you're a hotel guest, and give you a pass (which you then give to the TSA agent who's standing ten feet away.) If there's not an officer present the front desk will have to call one for you. You'll get the full pat-down unless you have a Delta boarding pass.
The pool, hot tub and workout room were all clean and in good order. The locker rooms were microscopic, but functional If you didn't pack workout clothes, the hotel will "lend" you a set plus shoes for $5.
The hotel does offer a free shuttle to the North Terminal. It runs about every ten minutes, and you can catch it in front of the hotel or in the main shuttle area with all the other hotel/rental car buses.
Overall an excellent stay, and I'd highly recommend it for an overnight at DTW.
If you really want a view of the airplanes, request a room with a "tarmac view" in advance...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Amazing feedback and that you for taking the time to outline your experience. To summarize...exceptionally clean, great service, convenient experience.....All in all, just what we were hoping you'd say.
Hope to see you again soon.
Director of Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.